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Service Training Manager

JF Petroleum Group Remote, OR
  • Expired: 13 days ago. Applications are no longer accepted.

Title: Manager Service Training Status: Full Time / Temp-To-Perm

Location: Negotiable based on successful candidate FLSA: Salaried / Exempt

Department: Training

Supervised By: General Manager Service

Job Description: The Service Training Manager is responsible for managing the Technical Training Department’s daily operation and mission to deliver quality factory certification classes and non-certification classes to Jones & Frank service technicians and other PEI qualified technicians in a classroom environment. In addition, assist the Jones & Frank management team in maintaining tech certifications by providing online continuing education from our Manufacturing Partners and the Jones & Frank Training Team. Assure development and continuous improvement of training courses by monitoring service delivery quality and questions to technical services support center. Manage an operational budget and capital expenditures for training equipment and assets for the purpose of developing and delivering best in industry training programs.

Job Duties:

Management Responsibilities

1. Assign the Trainers to published classroom schedule and additional training request.

2. Promote and market the J&F Technical Training Program.

3. Market research for establishing competitive pricing that increases class growth.

4. Perform periodic reviews of Trainers performance and development.

5. Negotiate and coordinate remote classes at customer’s location.

6. Make sure Jones & Frank and Service policy and procedures are followed.

7. Ensure class objectives are met and student performance is measured.

8. Identify Training opportunities and develop strategies for securing that opportunity.

Training Development and Delivery Responsibilities

1. Work with Trainers in class management and delivery.

2. Work with Trainers in developing and improving class presentation.

3. Develop hands-on activities simulate service procedures.

4. Develop testing and evaluation to clearly measure performance.

5. Develop custom classes to meet J&F and/or Customer requirements.

6. Develop and perform class observations and review process.

7. Make recommendations for class improvements (both instructor lead and online).

a) Work closely with Manager, Technical Services to modify training as needed based on calls to Service Support Center

b) Work closely with Service Managers to monitor technician quality measures (such as fix on first visit) and modify training as required to improve and to identify technicians that need supplemental training.

8. Develop and maintain a webinar training program.

9. Develop and maintain a library of short YouTube training videos.

Skills / Qualifications / Experience:

1. 10 Years of training experience.

2. 15 Years of petroleum experience.

3. College Technical Degree and/or Equivalent Technical Certification.

4. Proven Computer skills and knowledge with networks.

5. Problem solving and development skills.

6. Excellent communication skills both written and verbal.

7. Competent with Microsoft Office Suite.

8. Competent with using and managing web-site applications.

*The duties listed above are not meant to be all-inclusive. Management may assign or reassign duties and
responsibilities at any time.

JF Petroleum Group

Why Work Here?

Jones & Frank is now JF Petroleum Group! Check out all of the exciting growth in NC and throughout the country!

JF Petroleum Group, formerly Jones & Frank, is the largest Distributor, Service Provider, and Installer serving the energy infrastructure marketplace in the United States. Following the acquisition of PSI in Texas in September of 2019, the company maintains 33 branch offices and 4 distribution centers along the Atlantic seaboard as well as in the Midwest regions of the United States and in Texas. Distribution, Service, and Installation services are provided nationally, and include a network of several hundred service personnel located throughout their footprint as the company has grown to over 1000 employees. The focus of the company continues to be Service, Distribution, Installation and Technology Solutions for Fuel and Fluid Handling Systems. A nationwide approach to Project Management, Wholesale Distribution, and Certified Training has been added as the company responds to market conditions and customer needs. "Our re-branding strategy retains the connection with our proud heritage, and our past 75 years of service to the petroleum equipment industry. But even more importantly, our new name and mission reflects the evolution of technology within our growing product portfolio as well as the expansion of the services we provide the communities of customers we serve. The JF Petroleum Group’s mission is to be our customer’s trusted partner, offering them the most comprehensive range of the highest quality products and services at a great value. Our vision is to enhance convenience and the quality of life of the people in the communities we serve by providing intelligent & sustainable energy solutions enabling a more prosperous, safe and greener future." CEO Keith Shadrick For over three decades, Jones & Frank, ANS Distributing, and PSI, now under one name as JF Petroleum Group have been supplying equipment to petroleum marketers from single-site service stations and national chains, to wholesalers and technicians. We go out of our way to deliver what you need, when you need it, always at the best price. We provide ongoing product training, competitive compensation and benefits, and ample opportunities for advancement. The Company continues to grow aggressively and expand into new markets. This pattern of growth and success comes from an unwavering commitment to recruit, train, and keep the best employees in the industry. Product lines are a mainstay of the company's growth curve and new lines are reviewed and evaluated continually to bring the best to the marketplace. *JF Petroleum Group is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy), national origin, disability, age, genetic information, or any other status protected under applicable federal, state or local law. Our policy reflects and affirms the Company's commitment to the principles of fair employment and the elimination of all discriminatory practices.


Remote, OR