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Client Service Representative (Wholesale Office)

Johnston's Evergreen Nursery, Inc. Erie, PA
  • Expired: 11 days ago. Applications are no longer accepted.

Job Description - Client Services (Corporate Office)

Please visit www.johnstonplants.com/careers for more information about our open positions and hiring process.

I. Prime Function of Position

Client Services Representative: To provide friendly and exceptional customer service while facilitating efficient corporate office functions. A Client Services Representative manages wholesale customer accounts in a busy office setting by completing job bids, processing orders, and invoicing and receiving payments as part of a proactive sales team. Additionally, a Client Services Representative effectively communicates across departments to process new orders and shipping instructions in a timely manner. Though primarily an indoor office position, a Client Services Representative becomes familiar with current crop inventory by conducting weekly outdoor field tours in all weather. The position requires skilled use of office technology. Plant knowledge is not necessary, but helpful.

II. Work Schedule

A. Seasonal: March through mid-November (season duration varies due to weather) with 3- to 4-month winter layoff. A standard work week is 40 hours, Monday through Friday, with potential for overtime (paid at time-and-a-half) during busy weeks, especially April through June.

B. Hours (Full-Time):

March – November Monday – Friday = 7:30 a.m. – 5:00 p.m.

(40+ hrs./wk.)

C. Lunch: 12:00 – 1:00 p.m. (unpaid)

III. Personal Qualities

A. Punctual, reliable, personable

B. Professional appearance - office casual, but well-kept

C. Works well with others in a team-oriented environment

D. Strong work habits: self-motivated and goal-oriented

IV. Work Skills and Experience

A. Strong communication skills (phone and in person)

B. Knowledge of common office procedures and functions

C. Ability to change job duties frequently as required by work load and customer demands

D. Skilled with Windows 7/10 OS and Office 365 applications: Excel, Outlook, Word, Publisher, Access, Powerpoint, Google Calendar. Knowledge of Active Accounting software is a plus.

E. Regular ability to tour outside field and growing areas in all weather (Rain, snow, mud, etc.)

V. Daily Tasks

A. Customer assistance

1. Receive customers that enter the office

2. Answer incoming phone calls

B. Order entry/updates

1. Customer order placement/changes

2. Tag/Dig Sheet(s) changes

3. Inventory changes

C. Scheduling customer pick-ups/shipments

D. Contacting customers

1. Phone with order changes/updates

2. Correspondence creation/tracking

a.) Letters / Email/ Social Media Platforms

b.) Sharing digital photography of current inventory

c.) Quotations

E. Inventory entry/updates as required

1. Verifying inventory availability

2. Weekly tour of growing/field areas to familiarize yourself with and collect digital images of current inventory for customers

F. Accounts Receivable

1. Invoicing

2. Payment Entry / Reconciliation

3. Account Statements

G. Miscellaneous office duties

1. Filing

2. Maintaining a clean and orderly office work area

3. Office duties as assigned by office manager and/or company owners

Johnston's Evergreen Nursery, Inc.

Why Work Here?

Johnston's value employee dedication, attention to detail and quality work while offering reliable hours and friendly work environment.

Family owned 400 acre nursery celebrating over 65 years of passion, integrity and service. We are committed to growing quality plants for Erie and the surrounding communities while providing high service to our customers.

Address

9865 Wales Road, Erie, PA 16510
Erie, PA
USA

Website