Are you an experienced customer service professional looking to better utilize your T.I.M.E. in a new career? The Ware Group dba Johnstone Supply understands the importance of placing the right person, in the right position at the right TIME!
At Johnstone, our employees are empowered for success. We love to win - and we provide the training, latest technology and resources needed to support our employees' efforts in making this happen.Our values of (T)Teamwork, (I)Integrity, (M)Mach Speed and (E)Empowerment are fundamental to the way we operate.
At the Ware Group, we share a passion for exceeding our customers' expectations. We are currently seeking an Inside Sales Representative for our Clearwater, Florida Branch. If you are looking for an opportunity to join a successful team with a chance to contribute, learn and grow - this may be the career for you!
Our Inside Sales Representative provides prompt and courteous service to customers that includes: sales, merchandising, order processing, pricing, product research, promotional activities and all aspects of customer service. Showroom stocking, organization and cleaning are required on an as-needed basis.
We are a premiere, independent wholesaler for Contractors in the Heating, Ventilation, Air Conditioning and Refrigeration Industry. As a supplier committed to the HVAC/R supply chain, we provide an ADVANTAGE...the JOHNSTONE ADVANTAGE - for our Contractors. We are committed to supporting our Contractors needs across all facets of their business- from Marketing, to acquiring product, to servicing their customers. Whether our Contractors are focused on Residential, Commercial, Industrial or Refrigeration segments, our knowledgeable staff is firmly devoted to delivering exceptional customer experiences that help our Contractors save time and make money.
Essential Job Functions:
+ Greet customers in a professional and helpful manner.
+ Provide prompt, courteous service by listening to the customers needs and requests and respond accordingly.
+ Handle customer warranty claims and credit returns in a timely fashion by completing all appropriate documentation, receiving product items back prior to processing of any claims or credits in accordance with standard operating procedures (SOP's).
+ Enter sales orders into Sales Order Entry System and process credit card payments or receive cash payments all in accordance with SOP's.
+ Answer incoming customer telephone calls and provide all aspects of customer service by; providing quotes or taking sales orders, research products/services and answering general information questions.
+ Maintain Min / Max flow of product in showroom and displays by; stocking merchandise, facing shelves, organizing product in accordance to merchandising plan-o-gram, removing litter and dusting and cleaning shelves.
+ Balance individual daily sales transactions to payments received in accordance with the company's cash handling policy.
+ Identify damaged inventory and bring this to the attention of the Store Manager for mark-down and quick sale.
+ Maintain a neat, clean and professional personal appearance.
+ Attend training seminars on products and services in order to acquire product knowledge in order to provide informed and effective customer service.
+ Time permitting - promote monthly flyers and special promotions by calling customers to make them aware of these promotions in order to enhance counter sales.
+ Alert immediate supervisor when showroom sales are brisk to avert long waiting times for customers.
Education, Work Experience & Specialized Skills or Knowledge:
High School or general education degree (G.E.D.)
Good knowledge of personal computers.
1 - 2 years of previous retail / wholesale or customer service experience desired.
Ability to speak effectively with customers.
Knowledge of HVAC / R equipment and products is more limited with the CSR I who is learning the product lines in their initial 24 - 36 months on the job.
Ability to read, write and comprehend English language.
Ability to complete basic math applications.
Analytical abilities desired in order perform product and equipment research.
Proven abilities to attend to details.
Ability to handle multiple tasks simultaneously, organize and prioritize responsibilities and duties.
Above average communication skills both verbal and written.
Must be able to work with minimum amount of supervision under stressful conditions.
Proficiency in RF Scanner knowledge and experience.
Forklift experience preferred.
We offer a competitive salary, excellent benefits, paid time off - and a work environment that enables you to make an impact!!
The Ware Group offers an environment that empowers you to make decisions that will grow our business. We offer a competitive salary, excellent benefits, and paid time off.
We are a Drug-Free-Workplace and EEO employer.
At the Ware Group, we feel ordinary people think merely of spending TIME....great people think of using it!
External Company URL: johnstonewaregroup.com
Street: 11116 47th St. North