Skip to Main Content

IT Help Desk

Johnson Service Group
Redwood City, CA
  • Posted: May 24, 2022
  • Full-Time
Job DescriptionJobID:389917

Johnson Service Group has an immediate need for a Help Desk Technician.

The ideal candidate will be expected to adapt in a fast-paced environment and demonstrate willingness to learn new technology. The role requires ability to multitask and be a team player.

Responsibilities and Duties (included but not limited to the following):

  • Be the first point of contact for all IT related incidents and requests
  • Monitor all incoming tickets and calls to service desk
  • Troubleshoot IT related issues remote or in person and escalated any unsolved issues
  • Image laptops (Windows OS and MacOS) and customize with company applications
  • Create runbooks
  • Onboard and offboard users on multiple platforms
  • Admin for the following systems
    • O365
    • Okta
    • Zoom
    • SharePoint
    • CrashPlan, Druva InSync
    • CrowdStrike
    • Mimecast
    • DocuSign
  • Support with conference room AV
  • Troubleshoot printers
  • Basic troubleshooting on Wired/Wireless networks
  • Troubleshoot both Windows and Mac systems

Qualifications

  • 3+ years in IT support position
  • Any certification such as CompTIA, ACMT, HDI, etc.
  • Strong knowledge of Windows OS and Mac OS
  • Experience in the following systems
    • O365
    • Okta
    • Zoom
    • SharePoint
    • CrashPlan, Druva InSync
    • CrowdStrike
    • Mimecast
    • DocuSign
  • Excellent communication and interpersonal skills

#D800




Qualifications: The ideal candidate will be expected to adapt in a fast-paced environment and demonstrate willingness to learn new technology. The role requires ability to multitask and be a team player., * 3+ years in IT support position * Any certification such as CompTIA, ACMT, HDI, etc. * Strong knowledge of Windows OS and Mac OS * Experience in the following systems + O365 + Okta + Zoom + SharePoint + CrashPlan, Druva InSync + CrowdStrike + Mimecast + DocuSign * Excellent communication and interpersonal skillsEducation: UnknownEmployment Type: ["FULL_TIME"]

Johnson Service Group

Address

Redwood City, CA
USA

Industry

Technology

View all jobs at Johnson Service Group

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.