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Bilingual Spanish Customer Service Representative - Dispatcher - CSR

Johnson Service Group Azusa, CA
  • Expired: 28 days ago. Applications are no longer accepted.

Johnson Service Group is currently seeking a Customer Service Representative / Order Entry Clerk to work for our client in the Azusa, CA area.

Job Description:

The Customer Service Representative is expected to maintain, build, and create strong relationships with our customers. He/she should represent the company in a positive light by helping our customers to the best of her abilities, striving for continuous improvement. Some responsibilities include but are not limited to:

  • Answer incoming calls in a timely and professional manner
  • Process orders and do any necessary follow-up or call-backs
  • Have an up-to-date knowledge on the company‚Äôs products and specials
  • Interact and help outside sales representatives with customer requests/inquiries
  • Maintain our customer database
  • Provide excellent customer service for walk-in customers
  • Understand and learn company internal processes
  • Receive and resolve customer issues in a professional manner
  • Process online quotations and orders
  • Help create driver route sheets
  • Complete all other tasks and responsibilities as assigned