Johnson Matthey, a FTSE 100 company, is a global leader in sustainable technologies specializing in catalysis, precious metal products, chemicals and process technology. With operations in over 30 countries, we employ more than 13,000 people. Johnson Matthey uses science to make the world cleaner and healthier.
Over the past two centuries we have built our reputation and place as a global leader through quality, integrity, and innovation. Today, more than 93% of the group's sales come from products and services which provide sustainability benefits through the positive impact they have on the environment, resource efficiency and human health. The Quality Manager is responsible for driving the vision, strategy, management and evolution of the site Quality Management System (QMS) while overseeing all of the Quality Assurance Department's and all of the Quality Control Laboratory's activities.
Key Responsibilities Recommends Site Management Policy for approval by Sr. Management. Tracks, analyzes and reports QMS, KPI, COPQ and customer satisfaction data trends and recommends actions for continual improvement.
Provides customer complaint detail to Site Director and coordinates corrective and preventive actions to ensure customer satisfaction and protect base business. Promotes awareness of customer requirements throughout the organization. Ensure processes and procedures needed for the QMS are established, implemented and maintained, as well as stop manufacturing processes or product shipments that are not in conformance with internal quality standards or customer requirements.
Provides absolute confidence that analytical accuracy and precision are maintained while ensuring laboratory operations meet business and customer needs. Provides direction, leadership and coaching to QA and QC personnel. Recommends Site Management Policy for approval by Sr.
Management, tracks, analyzes and reports QMS, KPI, COPQ and customer satisfaction data trends and recommends actions for continual improvement. Monitors cross-functional team investigation and root cause analysis of corrective actions, especially those related to customer complaints. Presents formal responses of findings to customers as required.
Serves as JM quality expert for resolution of product-related technical problems. Identifies areas of QMS improvement. Plans, directs and leads continual improvement activities and actively promotes lean manufacturing methodologies throughout the organization.
To carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed. Are you the ideal candidate? B.A.
or B.S. in Chemistry, Chemical Engineering or related technical field A minimum of 8 years' experience supervisory/management A minimum of 5 years' experience in Quality System Management Ability to lead an effective team at various organizational levels Ability to construct and carry out diverse plans and priorities within specific timetables Excellent written and verbal communication skills