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Customer Service Representative

Johnson Controls Grand Rapids, MI
  • Posted: November 06, 2019
  • Full-Time

What you will do:


Provide customer service and support to customers, thereby promoting full line product representation, successfully interacting with other internal departments to resolve inquiries and processing orders in an accurate and timely manner. 

 

How you will do it:


Communicate with customers by telephone, email or fax to provide information about products, services, order/delivery, credits, pricing and details of complaints. 
Work closely with the outside sales team on job quotes, promotions and sales agreements. 
Inform customers of, and enforce, all Sales/Marketing policies and procedures. 
Communicate and promote special sales and promotional programs to the customers. 
Having knowledge in using operating systems and understanding its functions 
Work closely with manufacturing and shipping facilities to facilitate serving customers. 
Work closely with sales administration to ensure proper pricing is applied to customer orders. 
Provide necessary administrative support to effectively process orders through shipments to customer. 
Perform other duties as assigned. 

 

What we look for:

 

High School Diploma (Associates Degree or Bachelor's Degree preferred) 
3 years in Customer Service experience 
Ability to type 40 wpm 
Proficient in Word, Excel, and Outlook 
Oracle Experience a plus 
Excellent communication, telephone etiquette, and organizational skills 
Good attendance is a requirement of this position

 

Who we are:

 

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win everywhere, every day and creating greater value for all of our stakeholders through our strategic focus on buildings.

 

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou

 

 


Johnson Controls

Address

Grand Rapids, MI
USA

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