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Call Center Manager

John C. Flood, Inc.
Alexandria, VA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

John C. Flood of Virginia Inc. provides plumbing, air conditioning, heating, and electrical services in the Washington DC area. It offers various plumbing repairs, air conditioning and water heater repairs and installations, electrical, bathroom remodeling design and installations, sewer line replacement and repairs, and water main services; and heating system repairs, such as residential boiler and tankless water heaters.

Benefits

  • 401(k) / Retirement Savings
  • Life Insurance
  • Dental insurance
  • Health insurance
  • Short-Term / Long-term Disability
  • Vision insurance
  • Paid Time Off

Key Responsibilities

  • Lead and train staff on the best ways to convert calls into booked service appointments.
  • Manage dispatch to ensure the right technicians are matched to every job.
  • Author and refine call scripts so they’re clear, compelling and result in more appointments.
  • Become an expert of your market, know the customer needs and how best to engage them. 
  • Monitor performance of staff, review recorded calls and advise them on how to promote sales.
  • Formalize a coaching and training platform that’s cost effective and measurable.
  • Show employees how their individual contributions matter to the company’s success.
  • Ensure sufficient staffing to match the business demand and seasonal spikes.

Desired Skills and Experience

  • Possess the ability to inspire both personal and professional growth in our team members.
  • Ability to provide unparalleled customer satisfaction.
  • Ability to drive team performance to achieve all business goals and objectives.
  • Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
  • Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).
Company Description
John C. Flood has served this metro area for over 100 years. Areas of service include plumbing, heating, A/C, electrical, water mains, sewer and bath remodeling services.

John C. Flood, Inc.

John C. Flood has served this metro area for over 100 years. Areas of service include plumbing, heating, A/C, electrical, water mains, sewer and bath remodeling services.

Address

6430 General Green Way

Alexandria, VA
USA

Industry

Business

Website

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