Technical Customer Service Representative
Jobot Newark, CA
- Posted: over a month ago
- $25 to $35 Hourly
This Jobot Job is hosted by: Jenner Wiggins
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $25 - $35 per hour
A bit about us:
We are a family owned business that provides products for the mechanical science equipment market. We provide rebuilding services to extend the life of our clients equipment, as well as contract manufacturing services. Our customers range from Universities, Government Laboratories, OEM's, Fortune 500 corporations and smaller end-users.
Why join us?
- Family owned business with great atmosphere!
- 401k, Profit Sharing, PTO, Vision, Dental, Health!
- Cutting edge Mechanical Science Technology!
- Scientific Vacuum Equipment or Scientific Instruments Experience
DUTIES & RESPONSIBILITIES:
- Accept all incoming telephone & electronic inquiries directed from customers and other outside individuals.
- Provide product ordering assistance & product specific troubleshooting to customers as required.
- Enter sales orders/RMA’s into company computer system as required.
- Provide file maintenance to Customer Data Base and Mailing List.
- Access sales related information as required to provide customer assistance as well as production/collections assistance.
- Secure sufficient background information for complex calls and transfer to more capable colleagues.
EDUCATION & EXPERIENCE:
- Bachelors Degree
- Computer/telephone/FAX equipment literacy.
- Product knowledge of Vacuum Equipment, Ion Pumps, etc...
- Proficiency in high vacuum technology and applications to troubleshoot customer’s problems/needs via the telephone
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
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