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Epic Application Analyst

Jobot Atwater, CA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Great Benefits- Relocation Assistance-

This Jobot Job is hosted by: Rey Robles
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A bit about us:

The people in California’s central valley are as diverse as the crops we grow and the food we produce for the nation. Our Centers care for people from all walks of life. As a Federally Qualified Health Center — an FQHC — we follow the Federal and the State of California regulations pertaining to the type and quality of health services provided to anyone, regardless of their ability to pay.

Why join us?

Market adjusted wages
Paid time off
Paid Sick leave
403B matching program of 2%
Defined pension plan contribution after vesting period of 2 years
Continuing Medical Education reimbursements based on job class.
Medical, Dental and Vision Insurance with a small premium- we are in the top 2% in the nation for insurance benefits and benefits start on the first day of the month following 30 days employment
Provide premium payment for Life, Accidental Death and Dismemberment insurance
24/7 Employee Assistance Program
Education/Training Expenses up to $300 per year

Job Details

The Epic Application Analyst I will be responsible for assigned Epic application design, build, testing, training and support. The Analyst will manage the communications, expectations and deliverables between Epic workgroups/councils, internal IT teams, external stakeholders and vendors in support of Health IT (HIT) systems. This role operates in close coordination with the IT leadership, HIT application and training, IT service desk and IT engineering teams.

Schedule is Monday – Friday, 8:00am – 5:00pm

Essential Duties and Responsibilities

Act as the primary support contact for assigned application's end‐users.
Maintain knowledge of assigned Epic and other HIT application(s) configuration management and act as subject matter expert on application(s) functionality.
Manage support requests through IT Service Management software. Prioritize, track and resolve end-user support requests with a sense of urgency.
Assume ownership, escalate and manage support requests to Epic and internal IT teams.
Develop, implement and maintain policies, procedures and associated training plans for assigned application(s).
Work closely with Epic workgroups and councils to determine future needs and requirements.
Review the status of projects and issues on ongoing basis with organization leadership.
Hold weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget and upcoming milestones.
Provide on-site support and issues triage/resolution for clinics during implementation and specifically when practices “go live” on Epic application(s).
Maintain knowledge of applicable data privacy and security practices and regulations.
Other duties as assigned.
Physical Demands

The employee must occasionally lift and/or move up to 30 pounds.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to clients and staff.
Must be able to have vision that is adequate to read memos, a computer screen, and administrative documents.
Must have high manual dexterity.
Must be able to squat and sit, stand, stoop, crouch, reach, twist, turn, finger and feel.
Work Environment

The noise level in the work environment is usually quiet.

Education/Experience Requirements

Minimum Qualifications:

Excellent written and verbal communication skills.
Strong business analysis, requirement gathering, problem solving and root-cause analysis skills.
Excellent organization and time management skills.
Ability to work well under pressure with tight deadlines and high degree of complexity.
Ability to assume sole and independent responsibility for various assigned projects and tasks.
Ability to exercise discretion and independent judgment with respect to significant matters.
Strong facilitation, negotiation and consensus building skills.
Strong interpersonal skills including the ability to work well with people with different backgrounds.
Ability to work on several projects simultaneously.
Solid understanding of the implementation process and the various interdependencies between operations and technology both internal and external.
Solid understanding of IT incident and change management processes.
Solid understanding of applications, operating systems, databases and networking fundamentals.
Proficient in the following Microsoft Office applications, including Outlook, Excel, Word, PowerPoint and Visio.
Valid CA Driver’s License, reliable transportation, acceptable driving record, and liability insurance.

High school diploma or equivalent required.
Bachelor’s degree preferred;
Knowledge of clinical area or business area to be supported highly preferred.
Minimum two (2) years of work experience, supporting HIT applications required.
Four (4) years’ experience working with EHR preferred.

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Atwater, CA



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