eCommerce Customer Support Specialist
Jobot New York, NY
- Expired: over a month ago. Applications are no longer accepted.
This Jobot Job is hosted by: Mark Ouellette
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $50,000 - $55,000 per year
A bit about us:
Global organization with a rich history and over 75 years or producing outstanding audio products to creators – both amateur and professional.
Why join us?
- Global Organization
- World leader in producing audio equipment
- Career growth opportunities
- Utilize webshops, integration software and ERP systems to resolve inquiries
- Working within Amazon, Ebay and other webshop platforms
- Handle incoming inquiries via portals, email, chat and phone
- Responsibility of maintaining service levels within 24 hours
- Resolve product or service problems by clarifying the customer's complaint
- Advice on products, services and answering webshop-specific questions (payment methods, orders, refunds, payments, delivery times, promotion, etc.)
- Build sustainable relationships of trust through open and interactive communication
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Following up with reviews and ensuring satisfactory resolutions
- Interface function to logistics, accounting team, service etc.
- Follow communication procedures, guidelines, and policies
- Escalate issues through the proper channels
- Proven experience managing ecommerce platform communication (Amazon, Ebay, etc..)
- Familiar with CRM systems and practices
- Ability to multi-task, prioritize and manage time effectively
- Excellent communication and presentation skills
- Strong contact handling skills and active listening
- Ability to see patterns allowing for root cause analysis
- Ability to work within a team cohesively yet be autonomous with daily tasks
- Ability to learn new software systems with ease
- Ability to thrive on stress and utilize it as a motivator
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
AddressNew York, NY