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Customer Service Representative

Jobot New York, NY

  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Leading Software-As-A-Service Company is looking for Support Specialists to assist clients with their state of the art software platform!

This Jobot Job is hosted by: Paul Madden
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $20 - $25 per hour

A bit about us:



We are a top-rated Software as a Service company located in the heart of Brooklyn, NY in need of entry-level Support Specialists with great customer service background! You will be using your technical and communication skills to provide high-level customer service in order to maintain customer satisfaction!

If you are interested in working for a rapidly growing technology company, please read on!

Why join us?


  • Competitive Base Salary!
  • Extremely Marketable Technology Products!
  • Flexible Work Schedules!
  • Accelerated Career Growth!


Job Details



Support Specialist will be responsible for day-to-day operational support including:

· Serving as a guide and assist the client, assisting with issues and using their core understanding of our products in order to determine:a) How to configure the software to meet the clients needs.b) How to identify, troubleshoot and correct configuration discrepancies.c) Identify and escalate issues that can’t be resolved via level 1 support.
· To assist the clients, you will be Answering calls, responding to online live chats and emails.
· You will be Using your technical and communication skills to provide a high level of personable customer service in order to maintain and improve client satisfaction.
· Stress! You will be Working in a busy environment and overcoming challenges on a daily basis.
· Documenting your calls and chats with clients, using Salesforce software.
· Pitching in to help colleagues with any issues that may arise, i.e. particularly challenging cases that may require team insight and collaboration.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Jobot

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Address

New York, NY
USA

Industry

Business

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