Customer Happiness Specialist
Jobot Irvine, CA
- Expired: 25 days ago. Applications are no longer accepted.
This Jobot Job is hosted by: Heather Pak
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $50,000 - $65,000 per year
A bit about us:
We are a growing company that is looking to add to our Customer Happiness team. We go above and beyond to make sure all of our customers are not only satisfied with our products, but that we do our best to make their day better. Our customer Happiness team is comprised of Customer Advocates that accompany our customers through a journey of resolving an issues, learning about our products, etc.
As a Customer Happiness Specialist, you are the person behind the scenes making everything run smoothly. You are orchestrating the success of the entire team of advocates as well as the customers. This includes processing orders, working on replacements/returns, working with accounting, operations, and warehouse to ensure all proper information is being communicated and everything the advocates needs is getting done.
We have excellent processes and system already in place to ensure your success and the success of the team. We just need a highly organized and skilled communicator to come in and implement. There is massive growth happening in the company so we are looking for someone who would like to grow into the role, evolve with us, and do what they can to improve on existing processes. We are open to change and you will be the first member of what will become a small team.
Why join us?
We offer a competitive base salary with room for growth.
We have medical, dental, vision, life, 401K with match, PTO/Holidays.
We value our culture, our ability to provide the right opportunity to each of our team members, and believe in helping each person grow/develop.
Majority of this position is administrative and crustal to the success of our company. We need someone who is proficient in Excel, is excellent with tracking, invoices, email communication, and can work in a high pressure, fast-paced environment. We pride ourselves in our quick turn around time for our customers so we all work together to go above on beyond to make it happen. We are open to any background in Warehouse, Shipping, Accounting, Retail, etc.
- Expert in Excel
- Great written communication, attention to detail, organized
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
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