IT Helpdesk Representative
- Expired: over a month ago. Applications are no longer accepted.
Help Desk Representative
Emerge is reinventing freight procurement. Transforming the $800 billion trucking industry, Emerge empowers meaningful logistics relationships through its award-winning Freight Procurement Platform.
Built by freight professionals for freight professionals, Emerge is evolving the procurement process by offering solutions that enable shippers and carriers to make more empowered, strategic decisions that are backed by real-time connectivity and AI-driven decision making.
Founded in 2017, and located in Scottsdale, Arizona, Emerge is one of the fastest-growing technology startups in the U.S, being ranked as #37 on the INC 5000 and we are recognized as one of the best startup employers by Forbes in 2021 & 2022!
- Deliver high-quality technical support to remote and local users, resolving problems related to hardware and software.
- Follow up with the end users to ensure their inquiries are solved within a timely matter.
- Identify recurrent manual processes and look for solutions to minimize their time of resolution.
- Support software deployment to end users using MDM tools
- Create and update IT policies and processes.
- Document all requests in the ticketing system
- Maintain hardware and software inventory
- Other duties as assigned
Your Talents Include
- 2+ years of help desk experience or technical support experience preferred
- Experience in desktop operating systems (Windows and MAC OS)
- Experience with Active Directory, MS Office and Google products
- Understanding of the following systems/applications is a plus: General Networking, Cisco Meraki, Zoom, Slack, and Confluence.
- Strong communication skills must clearly communicate technical issues with customers and management
- Scripting (bash or powershell) and command-line experience preferred
- Desktop engineering/image building and troubleshooting.
This role sits in our Scottsdale office but we do allow a hybrid WFH schedule
Job Openings at Emerge
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