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Service BDC Manager

Jim Norton Auto Group
Tulsa, OK
  • Expired: February 16, 2023. Applications are no longer accepted.
BDC Manager

We are looking for someone who is very organized with GREAT leadership abilities. It is a Bonus if you have prior BDC or Service experience. If you are someone who loves to lead by example and enjoyes seeing positive results for your efforts this is the job for you!

Job Responsibilities
  • Supervise BDC personnel to ensure company policies and procedures are being followed according to Employee Handbook.

    o Review performance of department, develop and implement improvement/action plans as required.

    o Train new employees according to processes, as well as continually train personnel on updated procedures.

    o Assign and ensure each BDC personnel has access to their assigned outbound calls, as well as ensure phone calls are going out in an efficient and timely manner.

    o Observe & monitor phone conversations to ensure customers are well informed, as well as that all phone calls are answered on the first ring.

    o Create BDC schedule Bi-Monthly.

    o Handle any complaints or concerns in a timely manner.

    o Run daily/weekly reports & track results.

    o Order shirts, business cards, and related supplies for service department employees.

    o Coordinate catering for Saturday lunch.

    o Interface with other department managers to maintain open lines of communication between all departments.

    o Work as needed to help other departments function to their highest ability.

    o Work directly with Service Department Managers improving processes.

    o Will perform any other necessary task needed.

  • Excellent telephone skills are a must
  • Ability to instantly build rapport with clients
  • Friendly but professional demeanor
  • Excellent written and oral communication skills
  • Enjoy talking on the phone and willing to help customers
  • Overcome customer objections in order to set the appointments
  • Strong organizational skills with the ability to effectively multi-task in a fast-paced environment
  • Ability to follow instructions to perform tasks for the Business Development Manager
  • Determination to effectively follow-up with customers

Job Requirements
  • High school diploma/GED
  • Basic computer skills
  • Must have valid driver's license

Benefits include medical, vision, dental and life insurance, 401K retirement savings plan, Vacation time, holiday and company paid continuing education and training. Our company maintains a strong policy of equal employment opportunity for all qualified employees. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

At Jim Norton Auto Group, we don't like to toot our own horn, but lately, our hard-working professionals have earned so many awards, we have tended to brag a bit. Our legacy of award-winning customer service has earned the prestigious Toyota President's Award 14 times, DealerRater's 2015 Dealer of the Year, Women's Choice Award, Angie's List Award, and many more. It's because of our staff's willingness to serve our customers. If you have this same commitment to quality and excellence, and you're looking to be among the most respected, highest-compensated professionals in the industry, we'd like you to join our team...

Physical Requirements:
  • The physical requirements of the position are Light to Medium Work.
  • Visual acuity requirements include color, depth perception and field of vision comparable necessary to drive vehicles safely.
  • Constant - Reaching, sitting, standing, walking, fingering, grasping, feeling, talking, hearing.
  • Frequent - Repetitive motion.
  • Occasional - Balancing, kneeling, crouching, pushing, pulling, lifting (~15-20 lbs.)

Physical Working Conditions:
  • This position is subject to inside and outside environmental working conditions including but not limited to: temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards as electrical, mechanical, and cleaning equipment, and minor atmospheric conditions affecting skin or respiratory systems such as fumes, odors and dusts associated with operating an auto dealership.

Jim Norton Auto Group


9809 S Memorial Drive

Tulsa, OK
74133 USA