Outreach and Intake Specialist
- Expired: over a month ago. Applications are no longer accepted.
Why you should apply
On April 21, 2022, the Biden Administration announced a special process for Ukrainians under its “Uniting for Ukraine” program, which creates a special pathway for Ukrainians to enter the United States on a temporary two-year period of parole. Ukrainians arriving in Pittsburgh, like all refugees, are looking for a safe new start and are in need of support to access services that allow them to integrate in their communities. The Outreach and Intake Specialist will join the Refugee Social Integration Team to help Ukrainian parolees, as well as others from around the globe, overcome obstacles as they successfully increase their capacity and build confidence to navigate systems on their own.
The Outreach and Intake Specialist will work in a team of professionals who implement activities focused on welcoming, orienting, mentoring, and inspiring success among newly arrived refugee families. This includes addressing obstacles, obtaining necessary resources, and working alongside the family to achieve their goals. This individual will lead outreach efforts in the Ukranians community, help staff members organize and facilitate groups. The Outreach and Intake Specialist will be the point person for coordinating and being in contact with sponsors who are supporting Ukrainians in their transition to Pittsburgh. This position will be hybrid (working from home and from JFCS’ office and will require some evening and weekend hours to participate in community events.
Experience providing services to refugees and immigrants in the United States or overseas. First-person experience as an immigrant/refugee is preferred. Bachelor’s Degree a plus. Creativity, innovation, curiosity, and patience are essential skills. Must have excellent English (spoken and written); top level organizational and communication skills as well as the ability to work under strict deadlines. Comfortable making home visits to clients living throughout the region and participating in community events. Comfort with inputting information into data systems. Must work well as part of a team with case workers, employment specialists, interpreters and others. Must be sensitive to cultural differences of clients and staff from diverse backgrounds; able to work flexible hours. Fluency in Ukrainian or Russian is preferred. Valid PA Driver’s License and access to a vehicle is required.
Duties and Responsibilities:
- Screen/meet with clients (using interpretation whenever necessary) to determine and assess gaps in service, English proficiency level, medical needs, social service and other needs, provide referrals, and track progress on a regular basis. Assure proper documentation.
- Conduct outreach activities, create and solidify connections with the Ukrainian community and organizations to make sure potential clients are aware of services available to them.
- Communicate and coordinate with sponsors and community organizations supporting Ukrainian individuals.
- If the candidate speaks Ukrainian or Russian, interpret in person or by phone for individuals and family clients. Locations at clients’ homes as well as public benefits and other government offices.
- Provide support to PC caseworkers and other staff of the Refugee Social Integration Team to help clients navigate systems and access services.
- Collect and record program data both electronically and in paper files.
- Keeps accurate, timely records on client progress, outcomes and milestone achievements.
- Employs continuous quality improvement analysis to program processes and activities.
- Ability to travel independently within Allegheny County. Access to a car and the ability to maintain valid PA driver’s license and insurance is required.
- Comply with agency policies, protocols and Case management best practices.
- Participate in ongoing training as professional staff development, departmental team meetings, and agency wide trainings.
- Other duties as needed to fulfill the goals of the grant.
Jewish Family and Community Services of Pittsburgh
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