Communications Representative

Communications Representative

Here at Jersey Consulting Group, our HR team is looking for an entry-level Customer Communications Representative to join our retail channels.

This person will drive customer satisfaction by fielding inquiries, addressing customer needs, and maintaining extensive product knowledge.

Communications Representative Responsibilities:

• Manage customer communications - Greet incoming customers and converse to address customer questions, requests, and issues.
• Consult on customer success - Advise customers on leveraging the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure the information given to customers is accurate, up-to-date, and strategic.
• Inventory Reporting/Sales Transactions - Record sales and inventory tracking

Communications Representative Requirements for Consideration:

1. Within commutable distance of NJ
2. HS Diploma or GED
3. 0-2 years of proven experience in supporting client success
4. Excellent written and verbal communication skills
5. Ability to address complaints and issues with effective solutions and a positive attitude
6. Passion for delighting customers with above-and-beyond service
7. Excellent time-management and prioritization skills
8. Familiarity with Excel is recommended but training is provided

Good luck and thank you for your time. Apply now!

*We attribute this cross-training to our ongoing success and overall client satisfaction and understand that in order to set up our employees for success, every new hire must be cross-trained by multiple teams in order to understand every kind of client scenario.  

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