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Remote Customer Service Representative

New York, NY
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We'd love to hear from you if you like:

  • Working with a brilliant team at one of Forbes Top Startups

  • Career advancement - we promote based on merit, not tenure

  • Making a difference in a huge market ($2T market size)

  • Looking for an opportunity to work closely with serial entrepreneurs and leaders who have scaled companies like Amazon, Facebook, Alibaba, Robinhood, SoFi, Microsoft, etc

  • Teamwork and open communication

About the role: 1/9/23 Start Date

  • Answer inbound customer calls regarding their insurance policies

  • Conduct routine account services for our customers including billing, renewals, policy changes, cancellations, etc

  • Determine and understand the needs of the caller and provide accurate support in a timely manner

  • Ensure that our customers’ needs are fully addressed and provide them with a world-class experience

About you:

  • Previous call center experience

  • You’re great with people and love helping others

  • You can multitask and manage multiple competing priorities

  • You have strong verbal and written communication skills

  • You are self-motivated and results-driven

  • Valid P&C insurance license (property and casualty) - ideal but not required

Perks we offer:

  • Flexible schedules and ability to work remotely

  • Medical, dental, vision insurance

  • 401K

  • Stock options (company equity)

  • Ongoing training and mentorship from our leadership team

  • We provide all the equipment needed for the role

  • Regular team events (happy hour, game night, sports, etc)

  • An outstanding portfolio of insurance carriers and products - we work with over 65 carriers to ensure we can offer our customers the best options for them

Jerry is committed to fair and equitable compensation practices.

The pay range for this role is $40,000 to $50,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans.

About Jerry:

Jerry is building the first Super App to save car owners time and money on all their car expenses. Drivers deserve better. That’s why we’re committed to making shopping for insurance, financing, maintenance, repairs, parking and more just a few clicks, texts, or swipes away. 

Jerry is taking processes that haven’t substantively changed in decades and reimagining and redesigning them. Using artificial intelligence, machine learning and bots, Jerry eliminates the need for long forms and phone calls while providing personalized services for all car-owners’ needs. 

Today, Jerry is the #1 rated and most downloaded app in its category and the fastest way to compare and buy car insurance. We have more than 2M customers and we are just getting started. Join our team of curious and passionate people who love tackling real-world problems and be a part of building a revolutionary product that’s disrupting a massive market. 

Jerry was founded in 2017 by serial entrepreneurs and has raised more than $130 million in financing. 



New York, NY



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