Operations Manager

ABOUT JEREMIAH PROGRAM

Jeremiah Program (JP) is a nonprofit organization helping single mothers invest in themselves so, they can thrive and take steps towards economic mobility by helping them access higher education, affordable childcare, housing, skills training, and career development. JP envisions a world where poverty is no longer feminized; where race is not divorced from gender; where career and financial opportunities are not gentrified; and where women who experience poverty not only hold a seat at the table but hold the mic and curate the agenda.

Jeremiah Program offers one of the nation's most successful strategies for disrupting poverty, two generations at a time. At JP, we believe that no mother should have to make the untenable choice between investing in herself or supporting her children. Our holistic approach invites single mothers into the leadership tent and encourages families to bring all of their identities to bear in achieving their goals in pursuit of economic mobility.

Founded in 1993, this year JP is supporting over 1,000 moms and kids across nine residential and non-residential campuses: Austin, Baltimore, Boston, Brooklyn, Fargo, Las Vegas, Minneapolis, St. Paul, and Rochester. JP Currently has an operating budget of 18.2M with 157 budgeted FTE for FY 2022. Learn more about JP andour workhere.

POSITION SUMMARY:
As key partner to the Executive Director, oversees the day-to-day operations of campus offices and facilities, ensuring that employees have the environment and equipment they need for optimal performance in their roles. Promotes a positive and inclusive campus culture by partnering with campus and campus support team leaders to encourage team building, identify and escalate potential issues and maintain mission focus. Provides administrative support to Executive Director and campus leaders.

PRIMARY RESPONSIBILITIES:

Campus Operational Leadership

• Implement and maintain campus office operations and procedures, partnering with appropriate leaders to respond to changing priorities.
• Maintain consistent awareness of operations and make recommendations that increase efficiency ,maximize operational budget and nurture team culture.
• Procure and maintain printers and other office equipment, including working with vendors and suppliers and assisting staff with use and troubleshooting of equipment.
• Maintain campus calendar and schedule meetings and team events.
• Set up and maintain databases and filing systems, including office and vendor contact lists.
• Manage local facility needs, ensuring all spaces are appropriately cleaned and maintained.
• Order all supplies and maintain inventory, anticipating needs based on scheduled campus activities.
• Field incoming calls and correspondence, supporting staff with shipping and mailing needs.
• Partner with finance to manage all local accounting activities (e.g. deposits, check requests) and serve as local point of contact for questions regarding accounting processes and procedures.
• Partner with IT leadership and designated vendors on all campus and staff hardware, software, and network needs.
• Partner with HR to onboard new hires, support implementation of talent and culture initiatives locally and handle other staff-related matters.

Partner to the Executive Director

• Support Executive Director with Board meeting scheduling and planning, including preparation of meeting materials.
• Act as team culture champion, working closely with Executive Director and campus leaders to promote a positive and inclusive team culture and campus environment.
• Serve as thought partner to the Executive Director regarding improving the experience for staff, families and stakeholders.
• Partnership in processing, documents and creating special projects, presentations, and training involving administrative work in tandem with Development, and finance.
• Other Duties as Assigned Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

PROFESSIONAL EXPERIENCE/QUALIFICATIONS:

• The Operations Manager must believe in and be a passionate advocate for JP's mission. A strong applicant will possess these qualifications:
• Minimum 4 years of operational and office management experience, preferably in a nonprofit organization
• Self-motivated with excellent organizational skills and the ability to successfully juggle multiple priorities
• Excellent communication and relationship-building skills with a strong focus on building an inclusive and positive environment. Must be able to build trust and interact with employees at all levels and individuals of diverse backgrounds
• Agile and resourceful problem solver with a solutions-over-obstacles approach
• Excellent judgement and discretion in handling confidential and sensitive information
• Proficiency with Microsoft Office tools, including Outlook, PowerPoint, Excel and Word, and facility for basic technical troubleshooting
• Bachelor's degree highly preferred
• Strong interest in 2G mission with the motivation to become an organizational ambassador

WHO YOU ARE:

• Mission alignment. The Operations Manager must believe in and be a passionate advocate for JP's mission and values. Applicants should have prior experience working within a structured and effective environment supporting various organizational stakeholders.
• A relationship builder. You are genuinely curious about new people and possess strong listening skills. You like learning and assessing which processes can support a strong campus culture. You have the ability to initiate, organize and manage projects, and to interface successfully with colleagues in a collaborative approach.
• Persistent and optimistic. You are intrinsically motivated and undaunted by ambitious goals. You have the creativity and tenacity to find your way around a "no" answer to a more productive "not right now," "maybe," or best yet, "yes." You embrace and support excellence on your campus.
• Exceptional in Communicating verbally and in writing. Demonstrated ability to write, speak, and read clearly to support campus goals and objectives.
• An organizational maven. You can manage across multiple work streams and functions, keeping deadlines and managing complexity by simplifying solutions, systems and processes with clarity and attention to detail. You have an ability to efficiently initiate and complete multiple tasks on time.
• Adaptable and flexible. You can handle any curveball, and in fact, you expect them. You can meet deadlines and manage competing priorities. Additionally, you are strategic and have the ability to pivot quickly as priorities shift and the team continues to take shape. You can and are willing to travel if needed.

Salary & Benefits

Salaries for people entering this role typically fall between $50,000 to $54,000 and are commensurate with relevant experience and qualifications and in alignment with internal equity. Additionally, we offer medical, dental, vision, and supplemental benefits as well as retirement plans and a generous paid time off package.