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Account Manager Customer Service

JellTech Consulting
Cedarburg, WI
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are looking for an Account Manager/Customer Service Rep to join a local manufacturing company just north of Cedarburg on a permanent hire basis.

Pay Rate: $55,000 - $65,000


  • Contract Review: Audits purchase order for price, part number, revision level, shipping locations, and notes
  • Processes and enters purchase order information into business system. Includes forwarding orders to production and sending confirmation orders to customer. Files completed documents
  • Takes calls, faxes, and emails from customers or manufacture representative regarding new order delivery information, change orders, pricing information, and status of open orders
  • Communicates shipping notices and delivery changes as reported by production to customers
  • Interfaces with production control, production manager, quality assurance, and engineering personnel in an effort to solve customer concerns
  • Develops and maintains rapport with customers and works to give them the best possible service
  • Provides pricing adjustments and proposals for production items as needed
  • Responds to managers’ request for assistance on appropriate additional assignments
  • Work in customer Web based Portals to retrieve orders and complete ASN’s as needed


  • 2-4 years customer service experience, manufacturing preferred
  • ERP experience preferred with data entry and basic computer skills in MS office
  • Experience in using email as method of corresponding with customer and co-workers
  • Understanding of job shop production processes, exposure to basic ERP system
  • Exposure to blueprints helpful
  • Good communication and organizational skills

JellTech Consulting

Why Work Here?
Leader in its industry with very little turnover

Midsized engineering and manufacturing company with clients worldwide.


Cedarburg, WI




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