Account Manager Customer Service
- Expired: over a month ago. Applications are no longer accepted.
We are looking for an Account Manager/Customer Service Rep to join a local manufacturing company just north of Cedarburg on a permanent hire basis.
Pay Rate: $55,000 - $65,000
- Contract Review: Audits purchase order for price, part number, revision level, shipping locations, and notes
- Processes and enters purchase order information into business system. Includes forwarding orders to production and sending confirmation orders to customer. Files completed documents
- Takes calls, faxes, and emails from customers or manufacture representative regarding new order delivery information, change orders, pricing information, and status of open orders
- Communicates shipping notices and delivery changes as reported by production to customers
- Interfaces with production control, production manager, quality assurance, and engineering personnel in an effort to solve customer concerns
- Develops and maintains rapport with customers and works to give them the best possible service
- Provides pricing adjustments and proposals for production items as needed
- Responds to managers’ request for assistance on appropriate additional assignments
- Work in customer Web based Portals to retrieve orders and complete ASN’s as needed
- 2-4 years customer service experience, manufacturing preferred
- ERP experience preferred with data entry and basic computer skills in MS office
- Experience in using email as method of corresponding with customer and co-workers
- Understanding of job shop production processes, exposure to basic ERP system
- Exposure to blueprints helpful
- Good communication and organizational skills
JellTech ConsultingWhy Work Here?
Leader in its industry with very little turnover
Midsized engineering and manufacturing company with clients worldwide.