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Account Manager Customer Service

JellTech Consulting
Cedarburg, WI
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are looking for an Account Manager/Customer Service Rep to join a local manufacturing company just north of Cedarburg on a permanent hire basis.

Pay Rate: $55,000 - $65,000

PRINCIPLE DUTIES:

  • Contract Review: Audits purchase order for price, part number, revision level, shipping locations, and notes
  • Processes and enters purchase order information into business system. Includes forwarding orders to production and sending confirmation orders to customer. Files completed documents
  • Takes calls, faxes, and emails from customers or manufacture representative regarding new order delivery information, change orders, pricing information, and status of open orders
  • Communicates shipping notices and delivery changes as reported by production to customers
  • Interfaces with production control, production manager, quality assurance, and engineering personnel in an effort to solve customer concerns
  • Develops and maintains rapport with customers and works to give them the best possible service
  • Provides pricing adjustments and proposals for production items as needed
  • Responds to managers’ request for assistance on appropriate additional assignments
  • Work in customer Web based Portals to retrieve orders and complete ASN’s as needed

QUALIFICATIONS:

  • 2-4 years customer service experience, manufacturing preferred
  • ERP experience preferred with data entry and basic computer skills in MS office
  • Experience in using email as method of corresponding with customer and co-workers
  • Understanding of job shop production processes, exposure to basic ERP system
  • Exposure to blueprints helpful
  • Good communication and organizational skills

JellTech Consulting

Why Work Here?
Leader in its industry with very little turnover

Midsized engineering and manufacturing company with clients worldwide.

Address

Cedarburg, WI
USA

Industry

Business

Website

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