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Destination Group Services Coordinator

Jay Peak Resort
Jay, VT
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The Destination Group Services Coordinator serves as a liaison between destination groups and the resort by acting as a central point of contact for groups, lodging, food and beverage, special events and extra needs by performing the following duties.

ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)

Ability to fulfill all duties, and complete these and other tasks as assigned:

  • Position requires management and understanding of Group Sales contracts, on-campus room inventory, and the ability to represent the resort at various Sales tradeshows, functions and sales events.
  • Responsible for all Destination Group needs including lodging, tickets, meals, rentals, lessons, transportation, add-on products and services and up-selling additional resort activities and offerings.
  • Works closely with group leaders to manage contracts and any changes, to confirm payment schedule, to coordinate events and service and confirm room assignments.
  • Works closely with sales managers to review lodging availability and event room space.
  • Builds and maintains group resume to distribute to internal stakeholders Impact List.
  • Participates in weekly Group Impact meetings, addressing issues and concerns for stakeholder groups, relative to Destination Group market segment.
  • Works daily in Maestro, including master title set-up, application of deposits and payments, room list, and adjustments to due count changes. Works in the Sales and Catering module to input all special events and food and beverage requirements, along with A/V needs and additional requests from groups.
  • Group arrival packeting:
    • Processing of overnight group ticket orders, including any rental and lesson vouchers required for the assigned groups
    • Prepare Destination Group arrival packets, including confirmation of all required printed materials to be inserted into arrival packet. Includes, but not limited to: group registration cards, individual registration cards, weekly newsletters, labels, MAP vouchers, group roster, move up and eat up cards.
    • Deliver packets and arrival material to the various check in locations.
    • Processing of group leader gift bag requests with Provisions along with delivery of bags to various check in locations.
  • Daily and weekly use of CRM tools.
  • Work with Director of Sales to collect data on a monthly, end of season and fiscal year basis and facilitate end of season and end of year reporting for Destination Group business segment.
  • Daily handling of cash, checks, credit cards and cash-out procedures.
  • Coordinates Group related events, functions, meals, lessons, private tours, rooming assignments and transportation needs of groups, as needed per agreements.
  • Coordinate all group destination contracts upon signing and receipt of initial deposit.
  • Other duties as assigned, which could be directly related, or unrelated to original position.


This job has no supervisory responsibilities.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.


Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.


Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


To perform this job successfully, an individual should have knowledge of Sales and Catering software; Internet software; Spreadsheet software and Word Processing software.


Must hold a valid State of Vermont Driver’s License and be eligible for enrollment as a driver on Jay Peak Resort's Automobile Insurance policy.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to finger, handle or feel. The employee is frequently required to stand; walk; sit and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl.. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. There are no specific vision requirements for this position.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet or humid conditions (non-weather), outdoor weather conditions, extreme cold (non-weather) and extreme heat (non-weather).

The noise level in the work environment is usually moderate.


This is a Winter Resort Area. It requires that work venues are varied, and in many cases include steep stairways, multi-level buildings and outdoor work areas, subject to very cold, sometimes wet or very sunny work sites. Some facilities are located at the base or bottom area and some are semi-remote and can only be reached by traveling via chair lift(s), skis or snowboards. Walking surfaces are frequently frozen, sloped and slippery. Proper footwear is a must, indoors and out. Work days and hours, as well as the number of hours required will vary, with an emphasis on weekends and holidays.

Jay Peak Resort is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

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Jay Peak Resort


Jay, VT


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