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Application Support Specialist
Jani-King International, Inc. Addison, TX

Application Support Specialist

Jani-King International, Inc.
Addison, TX
Expired: over a month ago Applications are no longer accepted.
  • $65,000 to $75,000 Yearly
  • Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
  • Full-Time
Job Description

Jani-King International, Inc. is seeking an Application Support Specialist based out of our Corporate Headquarters. The right candidate will be responsible for working with the user community to implement new application solutions, and provide production support to existing applications.

JOB DUTIES:

  • Provides subject matter expertise within the specific Internally developed applications and participates in all activities for implementing new applications or updating existing systems for the user community.
  • Proficiency in network troubleshooting tools and protocols
  • Proficient in Microsoft Office applications: Excel, Power Point, and Word
  • Proficient in with remote assisted tools such as RDP, Quick Assist
  • Familiar with SQL and FoxPro
  • Familiar with support ticketing protocols
  • Conducts training for the user community on systems and applications and participates in configuring the application based on the defined business processes.
  • Involvement in post-implementation support and maintenance of the applications.
  • Defines documents and understands existing business processes and procedures and works with divisions to implement new procedures and works with divisions to implement new procedure to maximize efficiencies with the new or existing systems.
  • Involved in testing activities, which can include documenting the test plan, writing the test cases/scenarios, executing and running the test cases, documenting and submitting problems to develop team for correction.
  • Participates in user requirement definition and analysis activities. This includes facilitating requirements gathering meeting, writing functional requirement/design documents, documenting details of user needs for developing new feature enhancements and/or new applications.

SKILLS/QUALIFICATIONS TO BE SUCCESSFUL:

  • Professional demeanor and image
  • Organized and able to prioritize work flow
  • Excellent at follow-up and follow through
  • Work independently and as part of a team
  • Punctual

Requirements

EDUCATION AND EXPERIENCE:

  • Bachelor's degree (B.A.) from four-year College or university; or two to four years related experience and/or training; or equivalent combination of education and experience.
  • Candidate must have a minimum of three years in Information Technology projects involving System Analysis and Support or implementation activities.
  • Must be familiar with Power BI

If you meet the above requirements, we encourage you to apply!

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Company Description
Jani-King is the world's largest commercial cleaning franchisor with more than 6500 franchisees supported by over 120 regional offices. Jani-King International has been trusted by business and industry leaders for over 50 years. Our superior quality control ensures accountability on our side so that our customers receive unmatched service, support and results.

Our cleaning business services provide a clean and healthy workplace to tens of thousands of clients in a variety of industries including: General Office, Manufacturing, Retail, Resort, Hotel, Bank, Healthcare, Event, Stadium, Education, Government, and Restaurant. Jani-King is the global leader in the ever-growing $100 billion dollar commercial cleaning industry.

Jani-King is the world's largest commercial cleaning franchisor with more than 6500 franchisees supported by over 120 regional offices. Jani-King International has been trusted by business and industry leaders for over 50 years. Our superior quality control ensures accountability on our side so that our customers receive unmatched service, support and results. Our cleaning business services provide a clean and healthy workplace to tens of thousands of clients in a variety of industries including: General Office, Manufacturing, Retail, Resort, Hotel, Bank, Healthcare, Event, Stadium, Education, Government, and Restaurant. Jani-King is the global leader in the ever-growing $100 billion dollar commercial cleaning industry.

Address

Jani-King International, Inc.

Addison, TX
USA

Industry

Technology

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