Manager, Claims Operations - Finance (Remote)

Come grow with James River Insurance!

James River Insurance is an excess and surplus lines segment of James River Group Holdings, Ltd. and operates on an approved non-admitted basis in 50 states and Washington, DC. Since 2003, James River has provided thousands of commercial property and casualty customers with innovative and creative solutions for particular insurance needs.

At James River Insurance, we are committed to providing a stable and rewarding work environment supported by our Core Values and Guiding Principles: Integrity, Accountability, Innovation, Customer Service, Communication, and Teamwork. We are proud of our recent national recognition as a 2022 and 2021 Top Workplaces USA awards.

James River Group Holdings, Ltd. is a Bermuda-based insurance holding company which owns and operates a group of specialty insurance and reinsurance companies. The Company operates in three specialty property-casualty insurance and reinsurance segments: Excess and Surplus Lines, Specialty Admitted Insurance and Casualty Reinsurance. The Company tends to focus on accounts associated with small or medium-sized businesses in each of its segments. Each of the Company's regulated insurance subsidiaries are rated "A-" (Excellent) by A.M. Best Company.

Job Summary

The Manager, Claims Operations - Finance provides budgeting, accounting, reporting, and financial analytics support to the VP, Claims Operations and Chief Claims Officer. The ideal candidate will manage processes and projects related to claim finance, staffing, budgeting, and efficiency. This position will serve as a liaison between Claims and other departments using claims financial data. This position is integral in ensuring the claim department adheres to an expense management discipline and continuously looks for processes to improve claim spend.

Duties and Responsibilities

• Continuously exhibit and uphold Core Values of Integrity, Accountability, Communication and Teamwork, Innovation and Customer Service
• Manage processes, reports, and analytics related to claim department financial health and budget adherence
• Work with Accounting/Finance and Internal Audit departments to ensure adequate claim financial controls are in place and being adhered to
• Assist with monthly operational reporting, dashboards, metrics, and KPIs
• Assist with interdepartmental projects, processes, and reports between Accounting, Actuarial, Reinsurance and Claims
• Assist with claim department audits
• Assist in the presentation and delivery of results to management and claims employees
• Serve as the subject matter expert and sponsor for IT projects that impact claim financial systems and technology
• Maintain high level of communication with Claims leadership; quickly handle escalated requests
• Ensure that project and department milestones and goals are met
• Interview, select and train new employees
• Guide and help team members with project issues
• Responsible for day-to-day tactical team decisions
• Track employee performance and provide regular and appropriate feedback
• Work with employees to collaboratively establish development plans
• Provide employee feedback through regular check-ins and writing and delivering performance reviews
• Lead team through obstacles and time constraints to overcome barriers and successfully deliver results

Knowledge, Skills and Abilities

• Advanced proficiency in the following:
  • Budget management and financial reconciliation
  • Reporting in an insurance claims department
  • Microsoft Excel
• Excellent written and verbal communication skills
• Ability to demonstrate business acumen and forward-thinking skills
• Strong analytical skills
• Strong negotiation skills
• Self-motivated and ability to motivate others
• Ability to effectively delegate
• Self-starter who works well independently and in a team environment
• Ability to lead, motivate, influence, and mentor staff
• Ability to set clear expectations, effectively monitor progress, provide constructive feedback and guidance, and hold staff accountable

Experience and Education

• Bachelor’s Degree in related field or equivalent combination of education and experience required
• Minimum of two years of Finance/Accounting insurance experience required
• Minimum of two years of Claims Operations experience required
• Minimum of five years of related experience (budgeting operational reporting and working as a liaison across departments in the insurance industry) required

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