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Client Service Associate

Jackson Hewitt - 3493
Roanoke, VA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
The Seasonal Client Service Associate supports the district with a variety of duties to include building relationships with potential clients, scheduling appointments, and assisting Tax Professionals. Using your positive and outgoing personality, you’ll be interacting with existing and potential clients, passing out flyers, and contributing to a positive tax preparation experience for our clients. As someone that loves to help other people, you’ll be assisting with client flow, preliminary data entry, and other tasks that contribute to a clean and professional work environment. This position has access to and regularly works with information of a sensitive, highly confidential nature. This position promotes the Jackson Hewitt brand through the delivery of superior customer service.
·        Engage potential and existing clients in conversations about our brand.
·        Hands out flyers or other giveaways to start conversations with potential clients.
·        Visit other local businesses to promote our brand.
·        Assist tax professionals and leadership with outside marketing activities.
·        Interacting with local community organizations to promote our brand.
·        Support tax professionals with document collection and minimal data entry.
·        Assists with scheduling tax preparation appointments.
·        Monitor client flow at the location and keep clients engaged during periods of wait time.
·        Assists in maintaining a clean and inviting workplace, this may include removal of trash, vacuuming or sweeping, cleaning counters, cleaning glass, etc.
·        Other office related duties as necessary.Skills you’ll bring for success:
·        High energy and outgoing personality.
·        Good interpersonal and communication skills.
·        Demonstrated ability in working in a high-volume retail environment preferred.
·        Basic knowledge of computer functions
·        Customer service, sales experience, or service industry preferred.
·        Reliable transportation and a valid driver's license and insurance are preferred.
·        High School Diploma/GED or equivalent related business experience preferred.

By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.

Jackson Hewitt - 3493


Roanoke, VA
24017 USA



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