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Area Manager

Jackson Hewitt - 2100
Lake Charles, LA
  • Posted: over a month ago
  • $52,000 Yearly
  • Full-Time
Job Description
JOB OVERVIEW Under general supervision and in accordance with established policies and procedures, manages all aspects of the daily operations for the company. This position has access to and works with information of a sensitive, highly confidential nature, and regularly deals with diverse matters which requires a working knowledge of the tax preparation business.  MAJOR RESPONSIBILITIES • Provides leadership and implements the vision of the organization. • Assists in outlining “development path” for all staff members. • Manages and monitors overall performance and productivity including but not limited to tax school students, retention rate and recruitment rate, tax returns, discounts, HOLDs, void rates, Medallia reports, company product sales, etc. • Executes DMA and Local Marketing Strategies. • Assists in developing marketing plans and strategies. • Manages the implementation of company products and promotions. • Performs territory analysis and identifies and submits potential locations to the Franchise Owner for evaluation and approval. • Communicates and tracks goals. • Develops and implements regional marketing programs and creates local store marketing strategies. • Visits and evaluates tax offices and tax schools regularly. • Attends and completes mandatory training. • Facilitates operational training sessions such as Tax Season training and Mid-Season meeting. • Recruits and interviews potential staff members. • Coaches, mentors and trains office managers. • Coordinates annual banquets and awards. • Manages the opening and closing of all offices. • Helps establish goals and guides Office Managers to achieve them.  • Observes tax preparers as they work through the Tax Return Interview process. Listen to the interaction and make certain that all Due Diligence questions are being asked.  • Observes tax office staff behaviors and performance reports throughout the day to get a sense of what is happening in each office. Identifies any potential issues that may have a negative impact on the client’s experience.  • Routinely reviews Return Management to verify that tax returns are being processed in a timely manner.  • Monitors the Red Flag Report per the guidelines established in the Tax Return Compliance Manual and per franchisee guidelines.  • Performs other duties as required.  JOB REQUIREMENTS  Education: High School Degree or equivalent related business experience. Course of study in management or in tax preparation and/or accounting strongly preferred.  Experience/Requirements:  • Previous management or supervisory experience necessary.  • Tax knowledge preferred.  • Strong communication, interpersonal, leadership and customer service skills.  • Demonstrated ability to work under pressure, in a fast-paced working environment.  • Proficiency with a variety of computer software applications. 

By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.

Jackson Hewitt - 2100


Lake Charles, LA
70607 USA



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