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Application Specialist

Jackson Healthcare LLC Alpharetta, GA
  • Posted: October 15, 2019
  • Full-Time

The Application Specialist is responsible for configuring and testing Care Logistics’ applications and assisting in training customer application administrators on its use and configurability while facilitating a favorable client and Care Logistics outcome. They work closely with Solutions Delivery, Transformation and customer resources in support of these objectives.  Solutions Delivery functions include project delivery tasks such as configuring the system with detailed hospital information, ensuring the solution functions in accordance with the process redesign conducted by Transformation resources, training customer application administration resources on applications functions,  supporting go live events, assisting the support team with customer issues, and participating in system upgrades as needed.


 

  • Solutions Delivery Functions
  • Delivery components of customer project tasks which include:
    • Acting as the owner of knowledge regarding the application, what can be configured, and how to optimize the customer’s processes with the application.
    • Configuring all aspects of the application via the Care Logistics administration modules, SQL queries, remote server applications, and spreadsheet uploads (when applicable).
      • Own the configuration gathering and system build process, working with Care Logistics project team resources and customer resources to gather data needed to configure the application.  This includes facilitating configuration gathering sessions with customer resources throughout the implementation process.
      • Prepare necessary environments (configuration, patient needs) for testing and training sessions
  • Train customer Application Administrators on configuration processes associated with their role in the Administration module.
  • Leading unit testing, including issue capture and resolution processes.
      • Support Integrated Testing via application validation, issue capture, and resolution follow-up
  • Acting as a front-line liaison with the client resources, regarding configuration capabilities of the application, both on-site and remotely during the project.
      • Escalating technical issues to Project Manager, Technical Project Manager, and Director, Implementation Services.
  • Providing Technical Go-Live coverage as the application and configuration expert.
  • Responsible for maintenance of configuration documentation and change log

 

    • Additional tasks which include:
      • Supporting customer application configuration requests post go-live as needed.
      • Collaborate with teammates to troubleshoot and maintain existing application modules.
      • Work with development to understand configuration options for new releases and improve the configuration processes for future releases
      • Train internal users on system configuration including Support team members and other project team resources

               

  • Bachelor’s degree in Industrial Engineering, Computer Information Systems, Healthcare Administration, or equivalent experience.                                                                       
  • Two years  related technology experience  required.
  • Two years of experience working with Healthcare Information Systems or internal hospital operations preferred.
  • Knowledge of database structures and Structure Query Language (SQL) preferred.
  • Able to travel 30% - 50% depending on project workload.

 

Skills/Abilities:

 

  • Ability to develop strong and productive working relationships with others.
  • Ability to form strong team bonds and enhance team performance.
  • Strong organizational and quality management skills with ability to handle multiple, competing tasks and priorities.
  • Ability to cope with rapidly changing information in a fast paced environment.
  • Proven communication, interpersonal, analytical and organizational skills.
  • Proven ability to properly communicate with customers (in person and via phone) and manage expectations during a project.
  • Ability to work both independently and as a member of the implementation and support team .
  • Ability to manage multiple concurrent activities, all with fluctuating deadlines, by working with other departments, both internal and external.
  • Must be able to quickly identify and resolve issues.
  • Must be able to quickly understand complex concepts.
  • Excellent oral and written communication skills.
  • Excellent customer management skills.
  • Above average observational skills to collect data and validate information.
  • Outstanding analytical skills with the ability to critically evaluate the information gathered from multiple sources, reconcile conflicts, relate high-level information to details, and distinguish user requests from underlying business problems/needs.
  • Able to effectively represent JHS/Care Logistics values and principles in decision-making and actions.

Jackson Healthcare LLC

Address

Alpharetta, GA
USA

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