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Dispatcher/Customer Service Representative/Scheduling Coordinator

JW Home Improvement
Gaithersburg, MD
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

If you're an organized multi-tasker then we want to talk to you! We're seeking a Dispatcher and Customer Service Rep to join the team at JW Home Improvement.

JW Home Improvement is a locally owned and operated company that provides professional maintenance, repairs and improvements to homes throughout the DMV area. This position will require previous dispatch/scheduling coordinator experience and includes two (2) primary responsibilities:

- Field technician coordinator - managing and optimizing field technician schedules

- Customer Service - resolving customer issues, customer follow up, record keeping, etc.

Responsibilities to help build long term relationships with customers:

  • Assist existing and potential new customers
  • Promptly answer customer phone calls
  • Quickly respond to customer email inquiries
  • Strategically schedule and dispatch jobs throughout the region
  • Create, maintain and accurately manage customer records
  • Improve the operational performance of the team


  • Minimum of 2 years of customer service experience
  • 1+ years of schedule coordination for a service based company
  • Lives in the DMV area
  • Self-motivated with a positive, professional attitude and good phone etiquette
  • A cheerful customer service-oriented attitude,
  • Outstanding organization and communication skills
  • Punctual and dependable
  • Consistently thorough and accurate
  • A clean, non-criminal background
  • Computer proficiency with Windows, Google Drive and a willingness to learn proprietary software
  • Ability to live type while talking to customer
  • Understanding of residential construction, repair or maintenance is a plus
  • Spanish as a second language is a plus


  • Computer will be provided.
  • PTO - Earned Paid Time Off
  • Paid Holidays

This is not a remote position and it requires 2 Saturday shifts per month.

JW Home Improvement



Gaithersburg, MD



View all jobs at JW Home Improvement