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First Level Support Help Desk Technician

JS Held Phoenix, AZ
  • Expired: over a month ago. Applications are no longer accepted.

We are seeking energetic Help Desk Technician to support our 1000+ national/international users – and we are growing. Position is based in out Phoenix, AZ office. NetSuite and ERP experience is a plus.

What You Will Be Doing:

· Providing on-site, remote and telephone support to Employees for company-issued/approved computer systems, devices, and applications or other related issues

· Troubleshooting problems and providing immediate resolution, or performing additional research as needed to resolve issues

· Performing root cause analysis and developing checklists for typical problems, and recommending procedures and controls for problem prevention

· Creating and managing detailed tickets documenting requests, troubleshooting and resolution of requests


· At Least 1-3 Year of experience

· Help Desk/Desktop Support in a multi-user environment >1000 users

· Strong communication skills

· Excellent customer service skills

· Strong organization skills

Knowledge of:

· MS Office (Outlook, Excel, Word…)

· EGNYTE or comparable cloud-based storage system

· NetSuite is preferred

· Adobe

· BlueBeam

· Ticketing System

· Asset Tracking Software

Education and Requirements:

· Bachelor’s degree preferred.

· Minimum of 1-3 years of job stability in a multi-user environment

Top Reasons to Work with Us:

· HUGE room for growth

· Competitive salary

· Fun, relaxed environment with the nicest people.

· Professional and pleasant office environment.

J.S. Held offers a competitive salary (commensurate with experience) with a strong and comprehensive benefits package including medical, dental, vision and 401(k) match. Candidates must be eligible to work in the United States for any employer.

JS Held

Why Work Here?

J.S. Held is a great place to work, great benefits, nice people and we pay for talent!

About us J.S. Held is dedicated to becoming the global leader in providing multi-disciplinary construction consulting services to the legal, construction and insurance communities. We specialize in property damage consulting, construction claims consulting, program & project management and dispute resolution services. J.S. Held is committed to recruiting and cultivating top industry talent to build a collaborative and diverse team of experts. Our consultants have a true understanding of how projects are planned and built based on years of practical construction and construction management expertise. We leverage this experience to provide local and cost efficient solutions and an unrivaled client experience. EEO Statement J.S. Held LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, J.S. Held LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. J.S. Held LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of J.S. Held LLC employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Please explore what we’re all about at We are proud to be an EEO/AA employer. M/F/D/V


Phoenix, AZ