Helpdesk Analyst

JPI is seeking an analyst to support customer relationship management (CRM) / Helpdesk activities for a cloud-based communication and collaboration platform in Microsoft O365.

At JPI, we strive to empower our people and excel for our clients. We hold ourselves to high standards and prioritize our values of being one team with unwavering integrity. We are motivated by perpetual innovation and delivering passionate service to our clients.

Responsibilities

• Experience with information technology with an emphasis in helpdesk support and customer service.
• Reviews, analyzes, and evaluates complex systems and user needs to enhance the overall operational system.
• Resolves operational issues, coordinates work with programmers, and orients users to new system.
• Provides system Helpdesk support and elevated Helpdesk Support.
• Compiles and reports environment usage data through various documents.
• Develops and maintains documentation to summarize usage; Maintain database to track license inventory and other environment metrics.
• Leads and/or assists onboarding new team members and training existing team members on new tasks as necessary
• Supports the implementation of performance metrics and process improvement efforts.
• Preferred experience with GSA, USCG, or related partner organizations.

• A Bachelor Degree
• At least two to three (2-3) years of experience
• Experience with JIRA AND Google
• Able to obtain a MBI Clearance

JPI is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.