Merchant Services - Client Relationship Manager Senior - Plano, TX Job Description Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide.
Chase serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com.
Chase Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world's leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm's new digital wallet that makes mobile transactions simple, safe and rewarding.
Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies. Job Description: As a Client Relationship Manager Sr., your role is to lead a team of Relationship Managers who will be responsible to grow and retain a portfolio of Chase Merchant Services client relationships-relationships shared with the Commercial Bank (CB) and Corporate & Investment Banking teams. As part of a larger team, the RMs will collectively support the needs of a larger book of assigned client accounts and have direct account planning responsibilities for a couple hundred clients.
As a leader, your Relationship Managers will act as a Merchant Acquiring consultant to clients, to increase revenue through value-add consultation in partnership with bank colleagues. Additionally, they will negotiate client contracts, engage in project management responsibilities, and be responsible for the accurate budgeting. You will have highly visible, interactive engagement with clients and leadership as well as provide coaching and consultancy to team members.
You will identify high-impact opportunities and solutions to support business goals as well as monitor productivity and assess skill level of the RM team. Key Responsibilities: Guide the overall strategy and manage the day to day needs of Relationship Management team Serve as internal point of contact/escalation with other Lines of Business Serve as escalation point of contact for clients Execute client needs via written and verbal communication and controlled process Work with internal departments to ensure a high level of support for the client, including resolving software, hardware, contractual, and policy problems Set strategy to drive long term strategic vision and leadership objectives Assist in developing processes and procedures for both/either department and client enhancement Use comprehensive product/program knowledge to provide strategies and suggested improvements on ways to optimize and differentiate client experience / solutions Account and pre-call plan for a portfolio of ~275 clients per RM, in partnership with the banking coverage team Lead most complex client management relationship/contracts, etc. as needed Will assist more junior incumbents with complex, high touch client contact Deepen bank coverage relationships through regular communication cadence Manage client data across systems; deliver regular status reporting to measure performance and results Diagnose client issues, providing solutions and options and resolving with urgency Negotiate contracts and pricing; analyze financial consequences of chosen methods and work with clients to improve their effectiveness Consult on merchant acquiring products, aligning solutions to client needs Implement payment solutions with skill Trusted subject matter expert with industry insights Identify opportunities for and improvements in systems and products Required Qualifications: Bachelor's degree in business, consulting, marketing or other related field 5-10 years of Payments Industry experience and/or product expertise Demonstrated ability to grow revenue and retain client relationships through effective use of relationship management and client consulting skills Advanced virtual communication with proven track record of success working on a phone-based client management team environment and culture Proven cross-functional partnership and resourcefulness to solve customer needs Strong written, presentation, contract negotiation, organizational, and communication skills Proficient with MS Office Suite with a high emphasis in Excel and other business related database programs, i.e.
Salesforce Preferred Qualifications: Knowledge of Merchant Acquiring industry and procedures, specifically in customer-obsessed relationship management Portfolio management experience with account planning and proactive tactics Strong analytical and research skills as it relates to problem solving and solutions delivery Ability to prioritize multiple initiatives Budgeting and/or mathematical background to support pricing and contracts negotiation Comfortable in presenting to client decision makers and C-Level interactions Experienced in the process and skilled in the execution of "a team-based coverage" approach for a client Req #: 190106635 Location: Plano, TX US Job Category: Relationship Management/Sales Employment Type: Full Time Potential Referral Amount: US Dollar (USD)