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BILINGUAL CUSTOMER SERVICE REPRESENTATIVES

JOYA GROUP INC Santa Ana, CA
  • Expired: over a month ago. Applications are no longer accepted.

The position is focused on providing support for our clients involved in the settlement process answering any general inquiries, addressing problems and/or concerns. A typical day consists of making and answering inbound and outbound calls, emails, personal and online requests for information, as well as maintaining a rapport with our client base.

ESSENTIAL FUNCTIONS

  • Properly greet customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required.
  • Answer incoming telephone calls.
  • Provide call completion and/or alternate solutions for the caller.
  • Deal with all customers, despite the degree of difficulty, in a courteous and business-like fashion.
  • Provide excellent quality customer service and do everything possible to resolve matter to customer satisfaction, within client guidelines.
  • Assure that all customer service issues are successfully resolved.
  • Identify and resolve exceptional and complex issues.

QUALIFICATIONS

  • Must be fluent in Spanish and English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writing.
  • Excellent customer service experience.
  • Ability to define problems collects data, establish facts, and draw valid conclusions in a fast-paced environment, based on limited information.
  • Must be able to maintain a high level of confidentiality in dealing with customer information.
  • Must be able to provide quality customer service and able to work with difficult, on occasion, while still maintaining a strict level of professionalism.
  • Ability to project and convey a positive, concerned, and professional image to customers.
  • Ability to work a flexible schedule.

JOYA GROUP INC

Why Work Here?

Great Place To Work

Address

300 N TUSTIN AVE SANTA ANA CA
Santa Ana, CA
USA