JN Phillips began in auto glass operations in 1946 with one store in Chelsea, Massachusetts. Soon after, the Company became the leader in auto glass expertise, mobile auto glass service and installation, and insurance replacements. JN Phillips had a simple concept that is still used today: “We have the glass, the customers have the cars. Let’s bring the glass to the customers and provide the highest level of service”. JN Phillips started as a family operated business and today is a third generation company. With over 44 locations in the New England area, the JN Phillips’ mission remains the same. Auto glass is what we do – every day. We are the auto glass professionals.
As a Customer Service Representative, you will be responsible for turning customer inquiries and requests for automobile glass replacement into scheduled appointments. You will interact with insurance carriers and agencies, consumers and fleet and service managers. We are New England’s largest and most respected auto glass company, so scheduling appointments can be done with confidence of our delivering the highest level of service.
Duties include scheduling auto glass repairs and replacements, interaction with customers, insurance carriers and agencies, processing insurance billing, maintaining store inventory and more. A professional, confident phone manner with attention to detail and the ability to work independently in a fast-paced setting are required.
Strong customer relationship skills and communication are required in addition to proficiency with Windows based applications. Attention to detail, ability to make immediate decisions, follow through in a variety of situations and working independently in a fast-paced setting are keys to successful performance.
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