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Customer Service Representative

JN Phillips Auto Glass Portland, OR
  • Expired: September 28, 2019. Applications are no longer accepted.

Apple Auto Glass (a TechnaGlass company) is the regional leader in the automotive glass repair and replacement industry. We are looking for a Customer Service Representative for our Portland, OR shop. Come join our exceptional team and help us exceed our goals for 2019 and beyond.

Job Description: The Customer Service Representative is responsible for providing an exceptional experience for every customer that enters the shop. This position is also responsible for keeping the shop workflow organized, scheduling work from phone inquiries, and answering questions and maintaining a clean environment for our valued customers.

  • Promptly acknowledge every customer that enters the shop
  • Check in customers and provide accurate information regarding the glass install/repair process and wait time
  • Create work orders for technicians and schedule appointments
  • Use company customer care system to order parts and update installation schedule
  • Communicate with insurance carriers to assist with auto glass replacement claim process
  • Follow up with customers during the process when needed to keep them informed
  • Communicate effectively with shop technicians and provide all relevant information
  • Effectively manage the incoming workflow of the shop on a daily basis
  • Answer customer questions and inquiries and direct questions to shop manager or technician when appropriate
  • Process customer payments
  • Provide an engaging, friendly, and clean environment for customers who are waiting in the lobby
  • Up sell warranties and products
  • Other duties and as assigned
  • Six months of customer service experience
  • Strong computer skills
  • Great attitude
  • Results and goal oriented mindset
  • Some sales experience preferred
  • Strong organizational and multi-tasking skills
  • Strong follow through skills
  • Ability to solve problems and make decisions
  • Ability to learn the glass replacement and repair process
  • High school diploma or equivalent preferred
Compensation, Perks & Benefits:
  • Competitive pay
  • Health & dental insurance
  • 401(k) with company match
  • Paid holidays
  • Prescription plan
  • PTO
Health benefits start the 1st of the month following 30 days of employment

ID: 2019-2340
External Company Name: JN Phillips Auto Glass
External Company URL:
Street: 621 SE Martin Luther King Jr Blvd

JN Phillips Auto Glass


Portland, OR
97240 USA