Skip to Main Content
← Back to Jobs

Customer Service Specialist

JMS and Associates Farmington, MI
  • Expired: 19 days ago. Applications are no longer accepted.


Answer incoming provider and member calls regarding health insurance.
Specialists are expected to take at least 60-80 calls a day, with an AHT of 5 minutes.
Call types are eligibility, benefits, claims, and other general health insurance information.
Access various systems to research and resolve inquiries and issues.

Must be available to work a shift between 8am to 8pm. Currently, call center hours are 8:30am to 5pm M-F.
Minimum of 2 years call center experience is required.
Healthcare Industry / Health Insurance experience HIGHLY preferred.
Customer service experience is a plus.

Must be a quick learner and able to retain information.
Strong computer knowledge and excellent typing skills.
Excellent verbal, written and analytical skills.
Ability to multi-task with a strong attention to detail.
Ability to communicate with customers, managers, and co-workers effectively and professionally.
Attendance is one of the most critical components of success.
Positive and Enthusiastic attitude.
Strong desire to exceed expectations.

Insurance benefits (medical, dental, vision) will be offered after the 90 days
401k offered after 61 days of employment
Employer paid life insurance
Pro-rated 7 PTO days within first year (unpaid time off-subject to approval)
2 week paid training provided

JMS and Associates

Why Work Here?

Awesome management team who care about their employees and great benefits


Farmington, MI