Answer incoming provider and member calls regarding health insurance.
Specialists are expected to take at least 60-80 calls a day, with an AHT of 5 minutes.
Call types are eligibility, benefits, claims, and other general health insurance information.
Access various systems to research and resolve inquiries and issues.
Must be available to work a shift between 8am to 8pm. Currently, call center hours are 8:30am to 5pm M-F.
Minimum of 2 years call center experience is required.
Healthcare Industry / Health Insurance experience HIGHLY preferred.
Customer service experience is a plus.
CRITICAL COMPONENTS OF SUCCESS:
Must be a quick learner and able to retain information.
Strong computer knowledge and excellent typing skills.
Excellent verbal, written and analytical skills.
Ability to multi-task with a strong attention to detail.
Ability to communicate with customers, managers, and co-workers effectively and professionally.
Attendance is one of the most critical components of success.
Positive and Enthusiastic attitude.
Strong desire to exceed expectations.
COMPETITIVE EMPLOYMENT PACKAGE:
Insurance benefits (medical, dental, vision) will be offered after the 90 days
401k offered after 61 days of employment
Employer paid life insurance
Pro-rated 7 PTO days within first year (unpaid time off-subject to approval)
2 week paid training provided