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Durham, NC
  • Expired: over a month ago. Applications are no longer accepted.
Job Description


The Chemistry Technical Support, Level 1 works in a non-laboratory setting applying scientific experience, research, and information to business applications that support JMC customers, suppliers, and staff in a professional, proactive, and efficient manner. The role is to understand all products that JMC supplies, quote the best product based on customer specifications, and answer customers’ technical questions.

Remote work is available to those that are not in the area, but hybrid is preferred for those in the area. The office is currently in Durham but moving to 195 Callies Haven Way, Moncure, NC 27559 (Google currently shows on search as Autonetics LLC).

ESSENTIAL JOB FUNCTIONSReview and Respond to Customer Requests for Desired Product
  • Receive customer requests in Spanish/Portuguese, and offer an option from JMC-approved suppliers based on chemical identifiers (i.e., CAS No., chemical structure, etc.) following established procedures.
  • Obtain price, availability, temperature requirements, and hazardous classification from JMC vendors.
  • Compare products at multiple vendors for best price and quality.
  • Calculate prices using internal guidelines.
  • Following JMC standards, operational procedures, and training guidelines, update internal databases; determine need for any import/export or hazardous material compliance to complete an offer following internal format and notes.
  • Route final quote requests to customers through Senior or Level 2 Technical Support member.
Use JMC database to Classify Products Based On Import And Export Restrictions From Governmental Entities
  • Navigate the regulatory database use product chemical identifiers to classify products at time of quote.
Support company goals with the following additional tasks
  • Trainings companywide about scientific related applications to the brands and products JMC distributes.
  • Logistical support with receiving, shipping, and handling of products.
  • General projects as assigned by supervisor.
General Housekeeping, Maintenance and Organization of Storage and Work Areas
  • Maintain work area in a clean and orderly condition and follow prescribed safety regulations. Participate in general housekeeping as needed.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Incumbent must be capable of consistently applying JMC core values including a strong commitment to excellence and have demonstrated the following:

  1. Minimum Learned Skills and Abilities Required

Effectively understand and follow appropriate standard operating procedures, internal policies, and compliance guidelines as required by the various products, customers, suppliers and Import/Export regulations.

Maintain, update, and enter data into established databases and use a variety of computer technology including software, database, word processing, and spreadsheet programs such as Word, Excel, PowerPoint, Outlook, NetSuite and Access).

Communicate effectively in the appropriate language (English, Portuguese or Spanish) and in a timely manner to present information in verbal and written form and respond to questions from co-workers, customers, suppliers and supervisors. Understand the meaning and spelling of words, rules of composition, and grammatical structure in all languages used.

Easily adapt to changing priorities and manage several assigned tasks concurrently and in a timely manner in a fast-paced environment.

Willingly work as a dedicated team member and collaborate with and provide extremely focused and goal-oriented support as needed to department and company staff. Maintain professional productive internal and external relationships.

Demonstrate eagerness and willingness to learn about our products and services.

Highly preferred if you have fluency (reading, writing, and speaking) in Portuguese and/or Spanish.

  1. Minimum Education and/or Certification Requirements

Graduation from a four-year college or university with a BA/BS degree and a major in a science field, preferably chemistry, biochemistry, biology or biopharmaceutical technology.

Position requires an understanding of the application of various analytical chemistry methods and United States Pharmacopeia (USP) Methods and Validation techniques including:

  • Basic knowledge related to MS, GC, LC/MS, FTIR, UV-VIS
  • Basic knowledge related to chemical characterization (NMR, Mass, IR, KF) and compounds degradation
  1. Minimum Experience Requirements

One year of demonstrated experience and understanding of analytical chemistry testing methods including HPLC, GC and other associated assays including with Chromatographic columns and Reference standards; or an equivalent combination of education and comparable work experience may be considered.

  1. Work Environment and Working Conditions

Working in a normal office environment, physical effort includes visual acuity and the ability: to sit for long periods to research and enter information into databases and spreadsheets; to compose replies for customers and peers; to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals; to stoop and kneel to retrieve/file paperwork and reports. Position requires routine knowledge of how to handle hazardous material and controlled substances safely and within guidelines.

  1. Information Technology, Process and Office Equipment Used

Typical office equipment includes, but is not limited to, desktop workstations and laptops utilizing a Windows-based environment and a variety of software products such as NetSuite, Microsoft Office, including Word, Excel, Outlook, PowerPoint, Access as well as customized international shipping and pharmacopeia databases. Other equipment may include a variety of electronic devices such as cell phones, tablets, printers, copiers, and scanners.

HOURS OF WORK 8:00am-5:00pm Mon-Thurs with 30 minutes for lunch; 8:00am–2:00pm Fridays.

Schedule may change with prior written supervisory approval. Periodically, some overtime may be required.

Monday-Thursday 8-5 with 30 minute lunch
Friday 8-2 with no lunch



Durham, NC
27713 USA



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