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Field Service Engineer

JM Group North York, ON
  • Posted: June 17, 2019
  • Full-Time
Must Have Skills:
Urban Desk ( Field Service engineer)

Description:

Resolve technical support issues that cannot be resolved via telephone by Service Desk, in person or using remote tools
Diagnose and repair hardware problems, set up, configure and test equipment.
Perform preventative maintenance and install upgrades and options
Ownership of incidents/requests from start until resolution
All aspects of IMAC (Install, Move, Add, Change) including onboards/offboards
Resolve "walk up requests for assistance including business hour support at walkup windows across North America
Ability to mobilize a force of 5-20 people to provide an IT presence in various areas across North America
Maintain technical knowledge on our company's applications and services
Maintain technical expertise and knowledge regarding upgrades and new hardware and software brought into the company
Creation & verification of Knowledge Base (KB) articles
Analyze, document, and escalate critical issues to appropriate support groups
Image laptops and desktops
Test & terminate network cables
Setup & support of computer and A/V equipment; meeting room support and support of technologies used by attendees
Assist with server installs, repairs and maintenance as required
Assist with network issues and performance issues
Assist with mobility incident/requests as required
Deployment of mobility devices spare/loaner as required
Assist with switch and router installs and replacements
Work with area administrators to maintain server room, cooling, UPS, etc.
Fix/service & configure printers, including backend server infrastructure
Meet Safety Training requirements
Manage Desktop Services Warehouse/Depot including quote procurements, transfers, maintaining stock levels, RMA, updating assets in CMDB, disposal (as required)
Leveraging other TIS support groups as necessary to ensure proper resolution of incident/request
Provide a workaround, if applicable, that would enable the client to still have access to the workstation and required application

JM Group

Address

North York, ON
M2N 6X7 CAN

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