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Driver Engagement Specialist

JLE Industries
Pittsburgh, PA
  • Expired: December 20, 2022. Applications are no longer accepted.

JLE Industries is an asset-based Transportation and Logistics management company specializing in flatbed transportation solutions across the USA. Through progressive technology investments and deeply ingrained service culture, we offer our customers unprecedented convenience, reliability, and cost efficiency. We built our business from the ground up, and through hard work and superior service, today we boast more than 400 power units, incredible staff members, loyal drivers, and established customers engaged in construction materials, oil and gas products, and steel. At JLE Industries, we are Proudly Driven!

We are currently sourcing a candidate for a Driver Engagement Specialist. This position is eligible for remote work. This role is pivotal in supporting our professional driver team through constant and regular communications with our drivers. The following is a list of duties:

  • Contact our fleet, in its entirety, on a weekly basis to conduct engagement activities and determine opportunities to support our professional drivers.

  • Document conversations, specifically notating any issues or concerns of our drivers, and track these issues to ensure that the appropriate staff members are involved and that our drivers are satisfied with the resolution we present.

  • Be a resource for our Driver Managers to assist with breakdowns, payroll questions, and other concerns that our professional drivers may have.

  • Be an advocate and resource for our professional driver force, assist them will finding solutions, quickly, so that our drivers can continue

Requirements

An Associate degree, or a minimum of 3 years handling customer service and support operations. Experience in a transportation and logistics business operation is a plus. Excellent communication and organizational skills. Strong computer skills and Microsoft Office Suite experience. Ability to produce accurate, detail-oriented work. Ability to use discretion with confidential information and work with a sense of urgency to meet deadlines.

Benefits

JLE Industries offers an aggressive compensation package based on experience and education. Additionally, we offer company funded Health, Dental, and Company-Paid Vision Insurance. We also offer 401K, with generous company match, and $50,000 in Company-Paid Life Insurance.

JLE Industries

Address

Pittsburgh, PA
15289 USA

Industry

Business

View all jobs at JLE Industries