Desk Side Engineer - Senior

JLAN Solutions has an immediate opening for a Desk Side Engineer -at the senior level in support of our Department of Transportation client. Successful applicants will Performs day-to-day activities required to provide Tier 2 support to end users, to include, move/add/change of end user equipment, software install and upgrades, and general troubleshooting and problem resolution

In accordance with Federal guidance, all newly hired full-time and part-time employees of JLAN Solutions are required to be fully vaccinated by date of hire (fully vaccinated is defined as two weeks since your final dose). Mandatory vaccinations support our commitment to making our workplace and associated facilities as safe and welcoming as possible.

Duties include, but are not limited to:

The support will range from simple to complex system issues and may include VIP support requirements.
The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment
Must have strong customer service skills and be able to multitask between hardware and software solution
We are looking for exceptional organization skills, scheduling, and the ability to document processes.
This position is in Washington, DC at the Department of Transportation (DOT) Headquarters’ Building and is assigned to provide the below described services in support of the Desktop Engineering team.
The candidate will be assigned to the Tier2 Desktop Engineering team and serve as a Desktop Engineer focusing on supporting customer requests and on the requests for technology refresh (replacement and upgrade of current desktops or laptops).
The work is performed in a Microsoft Windows environment. Desktop Engineering / Customer support activities are performed within the DOT Headquarters building in Washington, DC.
Strong skills with imaging machines and troubleshooting during the image process are a plus.
• Customer service and communication skills
• Troubleshooting Microsoft Windows 10
• Installation and configuration of new machines in a Windows environment
• Dell Hardware
• Imaging
• Smart cards / PIV cards
• Experience with Office 365, VPN, Active Directory, Thin Client
• Provide Remote Tool Support
• Conference Room / VTC Setups
• HDI Desktop Tech Certification
• ITIL V4

Preferred skills and qualifications:

Familiarity with BMC Remedy

Familiarity with Service Now

Technical Writing

Additional Requirements:

U.S. citizen or green card holder, who has resided in the U.S. for at least 3 years,
ability to obtain a public trust.
Travel Required: NO

EDUCATION:

Must have a minimum of 5 years of related experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users.

SALARY: Negotiable depending on level of experience and education. JLAN offers a full benefits package including vision, health, dental, life, and a 401k.

JLAN Solutions is an equal opportunity/affirmative action employer and does not discriminate against any applicant for employment on the basis of race, color, religion, sex, age, sexual orientation, gender identity, national origin, veteran status or physical impairment.