At JHG ENTERPRISES our innovative solutions are constantly pushing the boundaries to impact the way people live, work, and play. So, it’s even more important to make it easy for our customers to do business with us and ensure every interaction is a positive one. You’ll be at the heart of our customer service operations as you deliver first-class customer service in every interaction in our retail store. In a fast-paced retailer, you’ll be solving customer issues and acting as a salesperson, device technician, billing expert, and more. You’ll be the one on the front line to help us solve our customers’ challenges and deliver on our promise of superior customer service.
- Assist with basic inquires
- Answering customer questions and actively listening to identify their issues.
- Building customer relationships, earning their loyalty and trust.
- Troubleshooting problems and resolving a range of customer issues from a device, to billing, to service concerns.
- Generating excitement for new solutions and products that can enhance their experience.
- Assist with sales and upgrades if eligible.
What we’re looking for...
You thrive in a fast-paced and dynamic environment where it’s all about multi-tasking to get the job done. You are positive and professional with a focus on solving problems and doing whatever it takes to make a difference for every customer every time. You relate well to all kinds of people, listen attentively, and can zone in on the most important issues. You explain things easily in ways that people can understand and enjoy sharing your enthusiasm for new ideas.
- 1 or equivalent customer service or retail experience
- Willingness to work evenings and weekends.
- 18 or older
- Effective communication skills
- Comfort with technology and how to apply it to solving problems and finding solutions.
When you join JHG Enterprise Inc...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses, and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, the Internet of Things and innovating in areas such as video entertainment. Of course, we will offer you great pay, but we’re about more than that. JHG Enterprise is a place where you can craft your own path to greatness.