Skip to Main Content

Case Manager - Exempt

Saint Louis, MO
  • Expired: over a month ago. Applications are no longer accepted.
Job Description


The Case Manager provides comprehensive case management to ensure that assigned clients have the tools and resources needed to support clients as they navigate life’s challenges. The Case Manager provides services to people with persistent mental health challenges and/or people of varying cognitive and physical abilities. The Case Manager collaborates with clients to develop and manage individualized care plans that facilitate and support connecting to needed educational and recreational opportunities, support groups, life skills and advocacy training, housing, benefit eligibility assessment and application information, caregiver resources, employment, end of life services, financial resources, physical and mental health, home safety and legal assistance.

Essential Functions:

  • Responds to all new referrals within 24 hours of first contact to schedule the initial assessment with client. Confirms acceptance into the care management program after explaining the benefits to prospective client.
  • Completes comprehensive assessments which identify medical, psychological and social factors contributing to client’s situation and evaluates these together with client’s strengths.
  • Develops an individualized care plan with each client based on identified needs from the assessment and client input. Reviews the care plan regularly with client to assess progress towards identified goals. Adjusts interventions and completion dates as needed to elicit goal achievement.
  • Refers clients to JFS programs, community resources and other organizations as needed. Follows up with clients and service providers to ensure successful and warm hand-off.
  • Coordinates appointments to medical providers and arranges transportation if needed to ensure continuity of care. Communicates client condition changes to providers.
  • Records client interactions, care plan updates and community resource information in ETO database for every interaction.
  • Communicates to supervisor any issues that may impact service delivery or continuity of services for clients.
  • Provides outreach and training to community agencies, congregations and organizations. This includes public speaking, managing information booths at community events and distributing informational materials.
  • Represents JFS at community and professional association meetings.
  • Demonstrates teamwork, compassion and high quality in delivery of care management services.
  • Performs other duties as required or assigned.
  • Complies with all company policies and standards.


To be successful in this position, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals of varying abilities to perform the essential functions.

Education: Master’s degree in social work, counseling, gerontology, psychology, or related field required.

Work Experience: Minimum of two years of related experience.

Licenses, Certifications and Professional Affiliations: N/A

Knowledge, Skills and Abilities:

  • Knowledge of community support services and resources.
  • Ability to conduct effective interviews and psychosocial assessments.
  • Ability to prepare and maintain accurate case records.
  • Knowledge of the use of office equipment, computers and related software applications.
  • Ability to counsel clients and/or families in life management and coping skills.

Supervisory Responsibilities:


Work Environment:

Work is typically performed in either an inside work environment or occasionally in the client’s home. There exists the potential for stressful and/or emotionally-charged encounters with clients.

Physical Demands:

This position requires prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds.


Approximately 20% of work time may be spent outside of the office meeting with clients or other organizations. Access to private transportation is required.


This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee in this position. Duties, responsibilities and activities may change at any time with or without notice.

JFS provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.



Saint Louis, MO
63146 USA