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Client Navigator
JEDC Juneau, AK

Client Navigator

JEDC
Juneau, AK
Expired: over a month ago Applications are no longer accepted.
  • Vision , Medical , Dental , Life Insurance , Retirement
  • Full-Time
Job Description
Salary: $50,000-$55,000

About SREC

The mission of the Southeast Alaska Eldercare Coalition (SREC) is to “Bring eldercare providers together to problem solve mutual issues, share program information, and be a collaborative force for change.”  Ultimately, this work is designed to improve the quality of life for elders that are 60 years of age or older across the entirety of the Southeast Alaska region. 


SREC Project Operations

The SREC Project is discretely funded by a $2.5 million grant from a philanthropic agency focused on improving the lives of elders in rural areas. The Program Director reporting to the JEDC Executive Director is responsible for overall project deliverables as described in the grant proposal. In addition to this posted position, peers on SREC Project team will include an Eldercare Training Coordinator that will develop and deliver training to caregivers employed by SREC member organizations and an Eldercare Employment Services Coordinator to facilitate the hiring of caregivers for SREC member organizations.  This team will utilize JEDC systems including project management (Asana), internal collaboration (Teams), communication and calendaring (Outlook), secure work platform (SharePoint), applicant tracking (BambooHR), and in-house JEDC resources for IT, research, and marketing. While remote work is an option for anyone living in Southeast Alaska outside of Juneau, the main operations of the SREC Project will operate out of the JEDC office in Juneau with the possibility of co-locating at a host organization offering related services to elders.


Position Summary

The Eldercare Client Navigator will leverage their deep understanding of eldercare resources available in Southeast Alaska to assist individuals 60 years of age and older, as well as their families. This will include helping elders overcome such barriers as access to services, insurance (or lack thereof), poor health literacy, and insufficient transportation.


Additional duties will include serving elders and their families across the region as trusted members of the Southeast Alaska community by: building effective working relationships with elders; providing support, education, and assistance to elders as they navigate the complex health care system; working effectively with elders, multidisciplinary care providers, and community partners; identifying elders' physical, emotional, and cultural needs; and helping elders access appropriate resources to meet care needs. This position will also assist in the use of the 'Client/Family - Provider Contract' while facilitating medical releases of information to include making suggested revisions, as needed.  

 

This role will report directly to the Program Director and work closely with existing stakeholders in the eldercare space including the Catholic Community Service Senior Center system to engage rural clients and providers, Care Coordinators, medical/health care providers (primary care physicians, nursing staff, mental health workers), as well as SREC member organizations and the SREC Steering Committee. This work will involve frequent travel in Southeast Alaska and possibly working after hours.

 

Responsibilities

  • Utilize the Independent Living Philosophy, which arose out of the Civil Rights Movement, to address equity, access and inclusion for seniors who desire independence and may or may not experience a disability.  
  • Facilitate direct care to clients needing eldercare services. 
  • Provide information and referral to elders, family members, and other agencies.
  • Provide one-on-one supportive counseling and assistance to ensure successful connection to services.
  • Establish close relationships with - and serve as primary point of contact for - elders upon initial service.  
  • Identify and arrange for services with elder's consent.
  • Identify resources for clients to overcome barriers to care, such as transportation, housing, and childcare arrangements.  
  • Provide systems and individual advocacy as needed to improve access to services.  
  • Follow up to ensure services secured or determine if more assistance is needed. 
  • Visits clients’ home as needed to exchange information.   
  • Provide outreach and support to rural communities through travel (as needed) as well as telephonically. 
  • Communicate with Care Team members (e.g., Care Coordinators, primary care physicians and health care providers) to facilitate client care.
  • Observe, report, and assess client self-administration of medication and capacity for self-care. 
  • Maintain strict confidentiality in accordance with agency policies.  
  • Remain aware of current services offered by service providers within the region and statewide if needed. 
  • Meet with Care Team to discuss client care issues and needs and facilitate client health care.  
  • Maintain documentation of all client encounters and complete reporting requirements according to organization standards.  
  • Track client information, schedules, files, and forms in a confidential manner. Assist with development of forms, tracking documents. 
  • Track client progress and satisfaction with services on periodic basis. 
  • Attend and represent the organization at professional conferences, in-service trainings, and meetings at the request of or with the approval of supervisor.  
  • Attend community events as a representative of SREC.
  • Other duties as assigned by Program Director of the SREC Project. 

 

Core Competencies

  • Passionate, trustworthy, and empathetic when working with clients. 
  • Able to build relationship building with different types of people, including clients, SREC Member Organizations, and health care providers.
  • Excellent communication and interpersonal skills, as well as the ability to speak concisely to clients and family members.
  • Able to maintain the confidentiality of client material.
  • Flexible and adaptable in response to changing needs of elders and health care providers.
  • Ability to behave and communicate in a professional manner in the presence of clients, co-workers, supervisors, and external stakeholders; write reports include written explanations, summaries, reports, and correspondence; and engage with community partners to ensure outreach materials are culturally relevant to Southeast Alaska.
  • Fluent with the usage of digital systems to manage data, projects, and communication.
  • Organization skills as reflected in demonstrated punctuality, scheduling coordination, and knowledge management. 
  • Commitment to maintaining membership in related professional organizations, staying current with any required certifications, and attend education exchanges and/or industry related meetings, and developing professional contacts to expand professional network.
  • Willingness to learn and follow all host location policies and procedures when onsite at the co-location; maintain and promote a safe, clean, and positive work atmosphere that aligns with values of JEDC and SREC; create/collect, file, organize, and maintain work documents in accordance with JEDC systems and processes; ensure compliance with all federal/state regulatory standards and funding agency requirements; coordinate, develop, and sustain cooperative relationships with companies, non-profits, and associations; effectively utilize internal JEDC resources for promotional materials, editing/proofing, research, and marketing; and work effectively with JEDC co-workers and peers employed by SREC Member Organizations.


Education and Experience

  • Minimum high school degree
  • Strong understanding of cultural implications across Southeast Alaska
  • Computer literacy with applications similar to Outlook, Teams, Sharepoint and Asana
  • Emotional exposure to issues of life, death, and dying  
  • Regional and local travel  
  • Some evening and weekend work required  


Benefits

  • Group Health Coverage (Medical, Dental, Vision) with a Health Savings Account (HSA) and Employee Assistance Program (EAP)
  • Group Basic Life, Long-term Disability, and AD&D 
  • 401k with an Annual Employer Contribution and Company Match 
  • Paid Holidays
  • Accrued Leave
  • Innovative and Fast-Paced Work Environment


Cover Letter Requirements

Please be sure to include the following information in your cover letter:

  • Describe your prior professional experience in assisting clients and their families with help navigating the healthcare services.
  • Elaborate on your experience working with Care Teams.
  • Share why you are interested in serving elders.

Address

JEDC

Juneau, AK
99801 USA

Industry

Healthcare

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