Product Specialist

Position Purpose

This position is responsible for assisting in product development, pricing, training, market strategy and marketing communications to support the growth of the product line’s sales volume in North America.  

Major Tasks, Responsibilities & Key Accountabilities

• Partnering with division and support teams to provide target product specifications and product features for completion of current and future product development of the product line
• Assisting in the overall strategy, product roadmap and technical/feature specifications for new products based on long-term product vision, user needs, technical and market trends, and platform capabilities
• Supporting in the development of compelling audience-specific messages and tools (videos, customer success stories, presentations, demos, how to guides etc.), to be used on the web, events and in campaigns 
• Provide on-going product support to product manager, dealer, and direct sales teams 
• Gather comprehensive voice of customer analysis to support product development activities
• Assist in tracking and communicating competitor product activity and product trends to division and regional sales teams
• Maintain competitive data files on pricing and market share
• Create and conduct sales training seminars and demonstrations
• Liaise with the Product Support team to raise customer satisfaction levels
• Develop materials and plans for inclusion in the Product Information Book
• Coordinate with the Marketing Department to create marketing materials
• Develop and maintain SAP sales configuration system
• Attend relevant shows and conventions

Minimum Qualifications

• BA in Business, B. Engineering or similar
• 2 + years sales, product marketing, engineering and/or customer support experience in the industry or similar
• Must pass any drug screens, background checks and pre-employment tests as applicable

Knowledge, Skills, Abilities & Competencies

• Proven success in analyzing and forecasting trends
• Strategic mindset with excellent analytical and conceptual skills
• Strong relationship management skills
• Solid interpersonal skills; written, verbal and listening
• Strong process understanding in product and sales development
•  Ability to effectively manage and maintain peer and business relationships with a high degree of integrity and trust
•  Ability to motivate others and drive for results
• Strong oral and written communication skills
• Individual should be a self-starter and internally motivated
• Effective project management skills
• Ability to understand and analyze business requirements and convert them into marketing specifications and solutions

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee is occasionally required to stand and walk.
• The employee must frequently lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED