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Operations Manager

JAN-PRO of Northern NJ Fairfield ,NJ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Position Title: Operations Manager

Supervisor: Master Owner/Regional Director

 

POSITION SCOPE:  Operating within the guidelines of normal Master Policies and Procedures, the Operations Manager is responsible for overseeing the accounts as it relates to the owner and regional director. The Operations Manager inspects accounts, engages in proactive visits of accounts, secures ratings of franchisee staff, coordinates site visits and new accounts orientation, resolves customer complaints, develops franchise owners and maintains the network of franchise owners.

 

ESSENTIAL DUTIES:

  • Represents the Jan-Pro brand with vigor and enthusiasm
  • Inspects accounts at the rate of once per month on accounts valued at more than $1000 and once per quarter on accounts value at less than $1000
  • Accompanies Franchise Owner and Operations Representative in ‘proactive’ site visits in order to secure ratings
  • Calls new accounts within 24 hours of receiving notice of new customer
  • Meets with new contacts to establish relationship
  • Performs initial assessment via ‘walk-through’ of new potential Franchise Owners
  • Sets up new accounts and provide assistance in the ‘new accounts’ process
  • Provides ‘on-site’ training for new Franchise Owners and complete new Franchise Owner paperwork
  • Identifies Special Service work opportunities for Franchise Owners
  • Reviews customer needs for consumable supply needs
  • Resolves customer complaints as necessary
  • Assists the Master Owner in preparation and delivery of the Initial Franchise training and growing their business
  • Transfers customers between owners if requested and documents these requests and transfers
  • Informs all owners of transfers and assists in the transfer process through walk-throughs and information exchange
  • Attempts resolution of customer complaints
  • Recommends solutions for Owners in situations where customers are considering cancelling accounts

 

PREREQUISITE KNOWLEDGE, SKILLS, AND EDUCATION:

·      Minimum of 5 years in customer service experience 

·      Demonstrated ability to manage large teams of people in organized structure

·      Excellent written and verbal English communication skills. Ability to speak Spanish is an advantage

·      Proficient in MS Office programs (Word, Power Point, Excel, and Outlook) and Internet operations

·      Strong presentation skills

·      Professional speaking voice and demeanor

·      Ability to work highly sensitive information and work in a confidential environment

PHYSICAL AND MENTAL REQUIREMENTS:

·      Ability to function in high-pressure situations

·      Manual dexterity to operate a computer (desk-top and lap-top) and other electronic equipment 

·      Ability to take legible hand-written notes where necessary

·      Correctable vision and hearing

·      Excellent interpersonal skills

·      Clear, easy to understand oral communication ability

 

This job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.  The Company reserves the right to revise or change duties as the need arises.  This job description does not constitute a written or implied contract of employment.

Company Description
The JAN-PRO commercial cleaning brand culture is built on trust, reliability and excellence in cleaning. We offer customized commercial cleaning plans and dedicated support from janitorial cleaners who are franchise owners, not hourly employees.

JAN-PRO requires its franchise owners to complete extensive training on JAN-PRO brand standards, the latest technologies, JAN-PRO branded programs, and the latest cleaning techniques and a checklist of services. The combination of proprietary processes like our EnviroShield® disinfecting process — the same cleaning process used to sanitize hospital operating rooms — an extensive cleaning regimen each visit, and ongoing training keep the JAN-PRO brand the leader in commercial cleaning.

JAN-PRO of Northern NJ

The JAN-PRO commercial cleaning brand culture is built on trust, reliability and excellence in cleaning. We offer customized commercial cleaning plans and dedicated support from janitorial cleaners who are franchise owners, not hourly employees. JAN-PRO requires its franchise owners to complete extensive training on JAN-PRO brand standards, the latest technologies, JAN-PRO branded programs, and the latest cleaning techniques and a checklist of services. The combination of proprietary processes like our EnviroShield® disinfecting process — the same cleaning process used to sanitize hospital operating rooms — an extensive cleaning regimen each visit, and ongoing training keep the JAN-PRO brand the leader in commercial cleaning.

Address

142 Fairfield Road
Fairfield, NJ
USA