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Customer Service Representative (Client Specialist)

J.Crew Lynchburg, VA
  • Expired: over a month ago. Applications are no longer accepted.

Customer Service Representative (Client Specialist) - Lynchburg, VA


A Client Specialist is the most direct link between J.Crew and our customers. This role is responsible for providing professional, enthusiastic and thoughtful communication over the phone. They assist customers with order placement, offer fit and styling advice, as well as handle escalated customer inquiries. Successful performance in this role allows for further internal promotional opportunities.


· Required to successfully complete initial and ongoing training/workshops

· Assist customers with order placement

· Handle escalated customer inquiries through strong problem-solving abilities

· Offer personalized fit and styling advice

· Promote and offer additional products and services including the J.Crew credit card

· Maintain positive interactions with both internal and external customers

· Maintain quality, sales and efficiency standards

· Starting rate of $12 per hour (additional pay based on experience!)


· Excel in verbal communication via phone

· Must have a passion for providing elevated customer service

· Proficient in computer navigation and eCommerce

· Must type 40 WPM or better

· Must have experience with Microsoft Office (Word, Excel, etc.)

· Previous Retail and/or Call Center experience is a plus

· Writing skills are a plus

· Must be flexible with weekly schedules

· High School Diploma or Equivalent (college degree a plus)


· AM and PM hours available

· Regular part-time and full-time

· Must be available to work an 8-hour shift on Saturday and/or Sunday

· Must be able to complete 3 weeks of training Monday-Friday

· Training begins May 6th, 2019

J.Crew Group, Inc. is an Equal Employment Opportunity (EEO) Employer
We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, age, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.


Why Work Here?

We're a fast-growing company that values our employees as our greatest asset!

J. Crew debuted in 1983 with the mailing of its first catalogue. Six years later, the company opened a flagship store at New York's South Street Seaport. Today, the business includes retail and outlet stores nationwide and an ever-growing online and catalogue business. In 2006, J. Crew also introduced Madewell, a modern-day interpretation of an American denim label founded in 1937. For decades, J. Crew has pushed service, quality and innovation to the next level with the finest global fabric mills and craftsmen. J. Crew expanded internationally in 2011 with the opening of its first Canadian store, located in Toronto, which was followed quickly by store openings in both Vancouver and Edmonton. International expansion continues, including stores in the UK, Hong Kong, and France. The company rolled out its e-commerce site to over 100 countries in early 2012 and is also currently scouting additional overseas brick-and-mortar locations. J. Crew believes that great style begins with great design and every single J.Crew piece is conceived in their New York City studio, where designers sketch, drape, tuck and bead a collection to life. “WE SIDE WITH STYLE OVER FASHION, think timelessness is underrated and find that clothes look best when they’re lived in. WE LOVE COLOR-BLOCKING AND PATTERN MIXING and temper tomboy with heels. WE’RE FANS OF TOUSLED HAIR and think everything’s right when something’s left just a little imperfect. WE WEAR SNEAKERS WITH SUITS, wing tips with jeans and chambray on chambray. WE DON’T BELIEVE THERE’S SUCH A THING AS OVERDRESSED—and we don’t rent tuxedos. WE’RE AN AMERICAN BRAND, but we source fabrics from around the world: Japanese seersucker, Irish linen and Italian wool. WE DON’T BELIEVE THERE’S JUST ONE WAY TO WEAR AN OUTFIT, but we do have a few ideas on how to pull one together. FOR US, THE MAGIC IS IN THE MIX.”


1097 Dillard Drive, Forest, VA 24551
Lynchburg, VA