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Customer Service Representative

J&W Heating and Air
Jacksonville, FL
  • Posted: over a month ago
  • $40,000 to $48,000 Yearly
  • Full-Time
Job Description
CUSTOMER SERVICE REPRESENTATIVE

Reports To: Controller

Pay: Hourly Pay plus Bonus, Spiffs, Incentives

Location: Jacksonville, FL: In-Office

Schedule: Monday to Friday, 8 am to 5 pm, or 9 am to 6 pm with Weekend On-Call Shifts as Needed (Flexibility preferred)


BENEFITS OF EMPLOYMENT AT J&W HEATING AND AIR:

  • Industry-Leading Pay

  • Year-Round Work

  • Advancement Opportunities

  • Local Ownership and Management

  • Latest Technology & Tools

  • Medical Insurance

  • Dental Insurance

  • Vision Insurance

  • Additional Options to Add Life, Long & Short-Term Disability Insurances

  • 401k Retirement Plan with Company Match

  • Bonuses, Spiffs, Incentives

  • Paid Vacation

  • Paid Holidays

  • Ongoing Training and Education


THE ROLE & RESPONSIBILITIES:


We are looking to hire several exceptional customer service representatives to deliver the most efficient, highest-quality customer experience possible. This is a full-time, on-site, in-office role based in Jacksonville, FL. No previous HVAC experience is required as we will provide on-the-job, paid training, BUT experience allows for higher compensation, faster growth, and leadership opportunities.


  • Receive high volume inbound customer service calls to schedule appointments for estimates, service, inspections, and update existing client information.

  • Make outbound Outbound calls to existing customers.

  • Assist with call board and the dispatch of technicians.

  • Refer unresolved customer complaints to management for further investigation/resolution.

  • Participate in training so that you grow and develop as a professional.

  • Maintain and update our customer database with complete and accurate information.

  • Learn call scripts and proper replies and apply them to appropriate situations.

  • Promote and sell new and additional products/services when applicable.


Your primary goal in HVAC customer representative/dispatch services is to promote customer satisfaction by converting incoming customer calls into book appointments while ensuring efficiency. You will perform various day-to-day tasks for a growing company with an opportunity to advance. This isn’t just a job; it’s a thriving career. We value a friendly demeanor and the capability to converse with customers and technicians with enthusiasm and professionalism. Your work has a direct impact on the success of the company, and you’ll leave each day knowing you played an integral role in that success.


PREFERENCES, EXPECTATIONS, EDUCATION, AND REQUIREMENTS:


  • Preferred: One-Year Call Center Experience (preferably in HVAC or Home Services industry)

  • Preferred: Experience using multi-line phone systems

  • Valid Driver’s License with an acceptable driving record

  • Computer Skills: Office, Google, and Email proficiency

  • High School Education or Equivalent

  • Ability to pass a background check

  • Available to work flexible hours and on-call shifts as needed

  • Ability to maintain a positive attendance record

  • Strong verbal and written communications

  • High integrity with advanced social skills and ability to make solid connections

  • Communicate effectively with customers, manager, dispatcher, and service


Experience as an HVAC customer service rep/dispatcher is a plus but not required. Are you organized? Do you prioritize your tasks effectively? Are you professional and dependable? Are you a great communicator, both verbally and written? Are you detail-oriented and thrive in a fast-paced environment? We want to meet you!


WHY J&W HEATING AND AIR:

J&W Heating and Air is a residential heating and air conditioning service company specializing in Northeast Florida area AC service, repairs, maintenance, and installation. We are locally owned, and Veteran operated for over 55 years. J&W Heating and Air offer sales and service 7 days a week with after-hours, on-call, and emergency response options. With our company, there is room to grow for the right candidate looking to be compensated well.

J&W Heating and Air

Address

Jacksonville, FL
32257 USA

Industry

Business

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