CERENOVUS, Johnson & Johnson's Neurovascular Division (CNV), a member of the Medical Device group, is recruiting for aClinical Account Specialist. This position is field-based with a preference for Los Angeles, California Location.
Every six seconds someone dies from a stroke. Stroke can be caused either by a clot obstructing the flow of blood to the brain (ischemic stroke) or by a blood vessel rupturing and preventing blood flow to the brain (hemorrhagic stroke). CERENOVUS is committed to changing the trajectory of stroke by providing physicians with innovative technologies to push the boundaries of what's possible in neurovascular intervention. CERENOVUS offers a broad portfolio of devices used in the endovascular treatment of hemorrhagic and ischemic stroke.
As the Clinical Account Specialist (CAS), you will:
Provide expert clinical product and technical assistance and training to physicians and Neurovascular Lab Staff on the effective use of CNV's innovative technology during NV procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.
Educate customers on new Product Introductions (NPI) as well as all other CNV products by providing technical and clinical information and in-service trainings.
Share best practices to increase value for customers.
Use consultative selling techniques to identify potential sales opportunities within the account.
Create awareness of CNV solutions and facilitates Sales Representative (SR) contact with the key decision makers to drive incremental business.
Maximize customer case support capability through proper planning and scheduling techniques.
Drive collaboration and maintaining consistent, open lines of communication across the assigned responsibilities with the local team (i.e. SR, RBM and other CAS), as well as professional education and other internal and external partners.
Develop and share best practices with US Field Sales and Service colleagues and internal partners.
Develop and grow mutually beneficial customer relationships within and beyond the lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.
Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
Prioritize and appropriately respond to requests in a high-stress environment. Maintain composure and problem solving focus during stressful interactions.
Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders. Formulate solutions based on dialogue and input gained during session.
Provide mentoring for new CNV commercial team members as requested.
Respond daily to requests by email from customers, practitioners and partners.
Perform administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input.
Maintain Safe Fleet standards according to Company guidelines.
Communicate business related issues or opportunities to next management level.
Ensure subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition.
Johnson & Johnson Family of Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
A minimum of a Bachelor's degree, or four (4) years of relevant professional work/military experience
A minimum of two (2) years of clinical or technical work experience in a patient care or hospital environment
A valid Driver's License
Must demonstrate endovascular procedural knowledge
Must successfully complete all company training programs and pass the company certification process, as well as all customer mandated and vendor credentialing requirements
Will be required to maintain advanced clinical knowledge of hemorrhagic and acute ischemic stroke imaging, technical knowledge of NV devices, advancements, and the business landscape
Position requires sitting for extended periods of time, working in a hospital laboratory setting, attending live patient cases, and wearing protective gear (i.e. lead aprons), and willing to work variable hours to meet patient needs
May be required to lift up to 60 lbs
This position will be field based. Must be willing and able to travel up to 50% overnight locally, regionally, and nationally.
Previous Neurovascular experience or peripheral vascular experience/ Neurovascular surgery experience
Experience working with highly complex technical systems and/or working in a critical patient care setting.
United States-California-Los Angeles-
DePuy Synthes Sales, Inc. (6032)