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Remote Bilingual Customer Service Agent

Itelbpo Smart solutions Amarillo, TX
  • Posted: over a month ago
  • $11 Hourly
  • Part-Time

#itel at-home

At itelbpo, we believe that our staff works with us, not for us. Our goal is to find the very best talent who loves what they do, while consistently performing above client expectations and provide them with the best place to work (your home) so that both employees and clients continue to grow with us! Our virtual solution offers flexibility that you will never get from a brick-and-mortar office environment.

Our mission

We need individuals who are looking for an opportunity to make a difference every day. The ideal candidate for this role will have a passion for volunteer & charity work as well as strong sales skills as you will be asking donors to give monthly gifts instead of just a one time gift. This position is a combination of sales and customer service.

What you'll be doing:

  • Answer incoming calls from individuals calling to donate during active campaigns
  • Make outbound phone calls to solicit for donations from previous donors
  • Make outbound calls to say, "Thank You" to donors
  • Assist donors with recurring payments if chosen
  • Building customer relationships, earning their loyalty and trust.
  • Smiling as you speak with our customers, our customers can hear the smile
  • Working from your home office

FUNdamental Skills:

  • Sales Experience required
  • Knowledge of non-profit fundraising due to work history or volunteer activities
  • Strong verbal & written communication skills
  • Prior inbound and outbound consumer contact center skills
  • Most importantly align with the client's mission.
  • Fluency in the Spanish language required
  • Knowledge of using Salesforce or related systems a plus.

Home office /workstation requirements:

  • A clean desk
  • Quiet environment free of distractions
  • Ergonomically correct workspace

Technical Requirements:

  • Computer Processor type
    • Intel Core i3 4th generation and above, Intel Core i5 or Intel Core i7 processor
    • AMD A8, AMD A10, AMD A12, AMD E2 and above processor
  • Computer Speed
    • 2.00 Ghz or faster processor speed
  • Computer RAM
    • 4 GB, although 8 GB is preferred
  • Internet Speed
    • 5 Mbps Download
    • 5 Mbps Upload
  • USB Headset

What we offer:

  • Unique opportunity to work from the comfort of your own home while earning a regular hourly paycheck
  • Paid training
  • Part Time majority of shifts are 20 hours per week with on demand shifts flexibility required/ opportunity to work additional hours based on business needs.
  • Planned Time Off pay
  • Working in virtual self-management/self- motivated environment
  • World class virtual team / coaching work environment

Plus, when you work from home you have the potential to save money & time :

  • No gas costs to drive into work
  • No lunch expenses because you forgot to bring your lunch to the office
  • No getting stuck in traffic
  • Working in clothing that you feel comfortable in each day

Finally, competitive compensation

  • $11.00 per hour
  • Additional $1 per hour performance based bonus.

#FunBeginsHere

Itelbpo Smart solutions

Why Work Here?

Ideal Work-At- Home Opportunity

Address

Amarillo, TX
USA

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