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Third Party Verification Agent (Temporary)

Istonish Greenwood Village, CO
  • Expired: over a month ago. Applications are no longer accepted.

Job Title: Third Party Verification Agent (Temp)

Reports to: Call Center Manager

Type of Position: Part-time/Full- time; Temporary; Non-exempt

Position Summary: Third-Party Verification Agent will verify orders placed by customers, following a script. This temporary position is expected to begin immediately and is expected to last 3 to 4 months. Schedule flexibility is needed which may include weekends. Shifts may not necessarily be the same every week.

Essential Functions

  • Verify orders by following a script
  • Answer inquiries and provide information to customers, following guidelines provided by our clients
  • Deliver outstanding customer service to clients
  • Enter information in the computer
  • Ability to handle 18-20 calls per hour
  • Ability to repetitively read a text
  • Must adhere to attendance schedule
  • Perform other duties and projects as assigned

Knowledge and Critical Skills/Expertise

  • Education/Experience: High School Diploma or GED; 6 months of experience in an inbound call center preferred; minimum 1 year of experience in a customer service setting
  • Language Skills: English and Spanish fluency (verbal and written) required. Ability to read scripts, speak the words in the script, and hold a conversation with a customer to answer questions. Good written and oral communication skills to speak with team members
  • Mathematical Skills: Ability to add and subtract
  • Technical Skills: Basic computer skills
  • Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Other Skills and Abilities: Ability to work well with others in a team environment. Ability to work well in a fast-paced environment. Very detailed oriented. Maintain a professional and positive attitude/demeanor

Physical Demands

  • Seeing – Must be able to see well enough to read reports and use a computer. Include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
  • Hearing/speaking – Frequent speaking, reading, and listening using a headset. Must be able to hear well enough to communicate on the phone using a headset and in person
  • Standing/Walking/Mobility – Must be able to be in a position to work in front of a computer screen
  • Sitting – Must be able to sit for long periods of time working at a computer
  • Climbing/Stooping/Kneeling – Must be able to stoop and kneel for short periods of time
  • Lifting – Must be able to lift up to 20 pounds occasionally and reach with hands and arms
  • Fingering/Grasping/Feeling – Must be able to use hands/fingers on a keyboard, mouse, and phone system

Environmental Conditions

  • The noise level in the work environment is usually moderate due to agents talking, computers, and floor activity
  • The work environment is usually indoors

Istonish

Istonish is a minority, woman-owned, privately-held, award-winning business enterprise, headquartered in Denver, Colorado. When you join Istonish, you become a part of the team dedicated to delivering outstanding technical and customer service to our clients.

Address

Greenwood Village, CO
USA