Service Desk Technician - REMOTE
Istonish Greenwood Village, CO
- Posted: 24 days ago
- $18 to $20 Hourly
- Benefits: dental, medical, vision,
Service Desk Technician
LOCATION(S): DENVER, COLORADO OR REMOTE
HOURS: Varies – 1st, 2nd or 3rd shift – may include 1 weekend day
As a Service Desk Technician, you will be joining the IT Support Team at Istonish where you will be responsible for the internal IT support of the company as well as handling IT issues from our fantastic customers. You will specifically be focused on working closely with end users and other team members to resolve incoming customer support requests, responding to infrastructure alerts, and working hands on with a large swath of industry-standard hardware and software. No day is the same as the last.
ü Answer incoming calls, emails, and web-chat messages from customers needing IT support
ü Identify and diagnose IT issues and problems
ü Respond to alerts generated from hardware monitoring tools
ü Provide thorough documentation of work performed in ITSM ticketing programs
ü Work with internal team members and external groups to efficiently and effectively handle all incoming requests
· Demonstrable customer service and communications skills; must possess a customer-focused attitude
· Ability to learn quickly in both technical and procedural areas
· Strong analytical abilities to evaluate work, identify root cause, and provide real-time technical assistance
· Effectively balancing work: triaging, and multitasking to ensure work is timely and efficient
· Familiarity with ITIL and Service Now
· Curiosity, creativity, professionalism, focus, responsibility, and passion
Diploma or Equivalency preferred,
AAS or BS an advantage
Fluent in English
HIRING SALARY RANGE: $18.00 - $20.00 per hour (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)
As a member of our team, you will receive medical, dental and vision benefits, 401k, and paid time off. Istonish is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation and pre-employment drug screening.
Istonish is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Istonish is an established women-owned, minority business enterprise, headquartered in Denver, Colorado. For nearly three decades we have been sourcing, recruiting and hiring highly skilled IT leaders. When you join Istonish, you become a part of a team dedicated to delivering a higher level of excellence and value.
5500 Greenwood Plaza Blvd - REMOTEGreenwood Village, CO
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