Skip to Main Content
← Back to Jobs

IT Administrator

IsoMetrix Software Alpharetta, GA
  • Expired: over a month ago. Applications are no longer accepted.

We have a need for an infrastructure specialist to manage server environments and address technical issues on IsoMetrix services and solutions. Join a young, dynamic, passionate team and provide clients with world class support services.

Primary responsibilities

  • Deployment of resources and sites in Microsoft Azure, incl. Virtual Machines, KeyVault, Monitoring and patch management.
  • Understand and deal with complex client environments such as, Firewalls, Proxy’s and Cloud based infrastructure.
  • Solve all Microsoft related issues that hinders either the installation or usage of IsoMetrix products and services.
  • Installation and maintenance of MS SQL Server databases and IIS web applications.
  • Provide beginning to end resolution to all reported issues, for all IsoMetrix, Qlik Sense and other IsoMetrix products, services and solutions.
  • Provide methodical technical guidance to customers, distribution partners, and colleagues as required.
  • Understand and assist in resolving network related issues experienced by clients –where it influences how IsoMetrix performs.
  • Manage a wide and complex range of requests and incidents.
  • Ensure an efficient and qualitative case handling by following the defined support processes and tools.
  • Interact with Product and Development teams in reporting and documentation of Defects and Enhancement Requests.
  • Partake in knowledge sharing, and the creation of regular Frequently Asked Questions presentations, and proactively inform team leaders and managers of product and client trends
  • Perform ongoing testing of issues and resolutions, in support of the Product and Development Teams, including load and performance testing.
  • Work directly with our Projects team; participate in the delivery of solutions and projects. This may include needs analysis, documentation, script development, testing, and installation / implementation tasks of a technical nature.

Minimum Requirements

  • A minimum of 4 years in a software support or a software technical support role.
  • This experience should have been gained within a technical software support environment.
  • IT related qualification.
  • Ability to work remotely effectively.
  • Own transport essential.

Advantageous to have

  • Completed MCSA SQL / MCSE
  • Support methodology training (ITIL, 6 Sigma).
  • Experience with ISO 27001

Essential Skills

  • Training will be provided on IsoMetrix software packages.
  • Experience with Installation and configuration of MS SQL Server databases and IIS web applications.
  • Experience with Installation and configuration of Qlik Sense
  • Experience with installation and maintenance of Microsoft Azure infrastructure-as-a-service (IaaS) deployments
  • An understanding of load and performance testing and troubleshooting in complex environments
  • Experience with Qlik Sense Deployments in enterprise environments.
  • Understanding of database platforms, data analysis and retrieval.
  • Working knowledge of networking in corporate and smaller environments.
  • Excellent troubleshooting and issue resolutions skills.
  • Experience with electronically licensed software.
  • Excellent communication skills – written and verbal (will need to document complex solutions).
  • Ability to multi-task and work with little or no supervision.
  • Ability to work under pressure.
  • Good time management and priority handling.
  • Good interpersonal skills and can build rapport with people.
  • High Stress tolerance.
  • The ability to show initiative.
  • Customer focus.

IsoMetrix Software

Why Work Here?

We offer a fun, open space work environment, with work from home options and a business casual attitude. With customers all over the globe.

IsoMetrix USA Inc. is a fast-growing, international software company playing a leading role in software solutions for Governance, Risk and . IsoMetrix, the company’s flagship product, covers the full GRC spectrum, from Occupational Health and Safety and Environmental Management, to Quality, Enterprise Risk Management, Legal Compliance and Sustainability.

Address

Alpharetta, GA
USA